Support Engineer (Active Directory GPO) (Northern Cape)
Posted on 2025-04-27 16:06:18
| Company | Datafin |
|---|---|
| Salary | 0 |
| Category | Other IT/Computer |
| Location | South Africa / Northern Cape / Kimberley |
Job Summary
Kimberley – Northern Cape – South Africa
- Provide a high level of support for user and infrastructure environments ensuring careful and optimal call management and efficiencies.
- Manage call escalations to 2nd Level and specialist support within the business as well as customer vendors.
- Liaise between users, IT Outsource providers and internal IT processes.
- Assist with incident management and problem resolution, ensuring minimal impact, and initiate escalation procedure as appropriate.
- Identify and escalate persistent incidents.
- Develop and maintain a professional working relationship with the clients and client end-users (VIP users) in support of the Service Delivery Manager.
- Confirm call resolution with end user before resolving of the call on Heat.
- Maintain service and quality levels according to of the company business standards, processes and procedures.
- Create and update documentation related to all Standard Operating Procedures.
- Matric Grade 12 (Must-have).
- Tertiary IT qualification.
- One of: MCP, VCP, CCP, A+.
- At least 2 + years experience providing end user computing support.
- At least 3+ years experience delivering End User Computing Support Services in a customer environment.
- AD and GPO experience (Creating users and Managing AD).
- Proficient at PC Builds and endpoint installations.
- Able to correctly analyse and prioritise calls and requests according to business impact and urgencies as well as financial impact.
- Must be available to provide after-hours Standby support.
- Must have a valid drivers license and own reliable vehicle.
- Medically fit due to the environment.
- ITIL proficiency.
- Must be a team player with the ability to work in and with a virtual team.
- Ability to communicate oral or written feedback and technical information to all levels of end-user.
- Strong attention to detail.
- Able to work independently.
- Must be able to cope under pressure.
Job Seeker Tip
Keep track of all your job applications in a spreadsheet, including company names and application dates.
Click Go Apply to apply online!
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Johannesburg: Production Support Engineer posted by Siri Technologies
Key Responsibilities
- Support of platforms, providing Level 1 and Level 2 support to the business and stakeholders
- Provide day-to-day technical expertise and operational support to obtain highest degrees of Prod
View Job
Production Support Engineer
South Africa: Support Engineer: Refrigeration (Contract – The Netherlands) posted by Elchemie
One of the largest suppliers of refrigeration systems to the food and beverage industry, also serving a wide range of other process industries, including the Dutch dairy sector, seeks experienced Refrigeration Support Engineers for placement th
View Job
Support Engineer
Johannesburg: Support Desk Engineer posted by Goldman Tech
Job Description:
We have an amazing opportunity for a Support Desk Engineer in Johannesburg!
We require a candidate with:
• 5+ years
• Matric
• Basic working understanding of Linux
• Working understanding o
View Job
Support Desk Engineer
Cape Town: 3rd Line Technical Support Engineer (CPT Hybrid) posted by Datafin
Cape Town - Western Cape - South Africa
View Job
3rd Line Technical Support Engineer (CPT Hybrid)
Pretoria: IT Support Engineer – Johannesburg posted by The Talent Room
Our client is seeking a highly motivated and skilled IT Support Engineer to join their team. The ideal candidate will be proficient in Microsoft 365, with a strong understanding of hardware and networking fundamentals, backed by A+ and N+ certification
View Job
IT Support Engineer – Johannesburg
Cape Town: Application Support Engineer posted by Goldman Tech
Job Description:
Application Support Engineer
We have an amazing opportunity for an Application Support Engineer in Cape Town!
We require a candidate with:
• Matric / Grade 12
• BSc Qualification or any other relate
View Job
Application Support Engineer
Western Cape: Junior IT Support Engineer posted by Recruit-It
Position Description:
Our client is inviting applications for an on-site, full-time position as a Junior IT Support Engineer in their Cape Town oce. This position reports to the Director of Global IT and will perform day
View Job
Junior IT Support Engineer
Centurion: Product Support Engineer posted by Pillango Placements
The Support Engineer plays a pivotal role in the maintenance, operation, and security of all products, ensuring clients have secure communications and optimal performance across all systems.
- This highly technical position involves a wide rang
View Job
Product Support Engineer
Western Cape: 2nd/3rd Line IT Support Engineer posted by Recruit-It
Role Overview
Our client is looking for an experienced, enthusiastic, and proactive 2nd/3rd Line IT Support Engineer to join their global team.
Based in their South Africa office (Cape Town), this role will pr
View Job
2nd/3rd Line IT Support Engineer
Gauteng: IT Support Engineer (Field / Service Desk) posted by Elite Search
Qualifications/Certifications required:
A+ N+
MCSE (beneficial)
Experience required:
Desktop support
MS Office 365 administration
Networking support and implementations
View Job
IT Support Engineer (Field / Service Desk)
Cape Town: Level 3 Support Engineer posted by Uptime – MSP Operations Delivered.
Job Description: Tier 3 Helpdesk Engineer - Remote (South Africa) Position Overview:
View Job
Level 3 Support Engineer
Cape Town: 1st Line Support Engineer (Shifts) (3-Month Contract) (Paarden Eiland) posted by Datafin
Cape Town - Western Cape - South Africa
View Job
1st Line Support Engineer (Shifts) (3-Month Contract) (Paarden Eiland)
Somerset West: Junior IT Support Engineer posted by Fulloutput 1086 cc
Location: Cape Town Somerset WestPosition:JuniorITSupportEngineerRemuneration: Market relatedPC and application administration/supportpositionProven hardware, network and Microsoft skillsIT Diploma/qualification essentialMotivated, confident, mature, focu
View Job
Junior IT Support Engineer
Cape Town: Technical Sales Support Engineer posted by Hire Resolve
An industry-leading company is currently looking for an experienced Technical Sales Support Engineer to join their team of professionals.
Key Requirements:
- Bachelors Degree in Electrical or Mechanical Engineering is
View Job
Technical Sales Support Engineer
Johannesburg: Technical Support Engineer posted by Hire Resolve
Job Title: Technical Support Engineer
Location: Johannesburg
Job Summary:
The Technical Support Engineer will provide technical assistance to mainly support the customers with troubleshooting and resolving complex
View Job
Technical Support Engineer
Centurion: IT Support Engineer posted by Hire Resolve
Position: IT Support Engineer
Hire Resolves client is seeking a highly skilled and motivated IT Support Engineer to join their team in Centurion, Gauteng. The successful candidate will be responsible for providing technical support
View Job
IT Support Engineer
Cape Town: Senior Support Engineer (VMware) (CPT) posted by Datafin
Cape Town - Western Cape - South Africa
View Job
Senior Support Engineer (VMware) (CPT)
Cape Town: 3rd Line IT Support Engineer posted by Mindmatch Consulting
As a 3rd Line Support Engineer, you will be the escalation point for customers technical issues. Youll be investigating challenging problems, diving deep into tickets to help resolve our customers queries. Working with the latest technologies, which in
View Job
3rd Line IT Support Engineer
Johannesburg: Customer Support Manager – Engineering Processing Equipment
Minimum requirements for the role: A national diploma or degree in mechanical engineering or related field is essential for this role. Previous experience having worked within a customer support, technical service, or aftermarket role within the mining or
View Job
Customer Support Manager – Engineering Processing Equipment
Kempton Park: Mine Customer Support Engineer – Power Bi ( Crushers, Processing & Materials Handling
Mine Customer Support Engineer - Power BI ( Crushers, Processing & Materials Handling, Kempton Park, R110 ctc Dipl/Degree - Mechanical Engineering 8 years exp Customer Support Technical services Aftermarket roles 8 years Mining / Heavy Industry exp Exp
View Job
Mine Customer Support Engineer – Power Bi ( Crushers, Processing & Materials Handling
Cape Town: Senior Support Engineer (Hyper-V, Exchange, M365) (CPT) posted by Datafin
Cape Town - Western Cape - South Africa
View Job
Senior Support Engineer (Hyper-V, Exchange, M365) (CPT)
Johannesburg: It Support Engineer (Field / Service Desk)
Qualifications/Certifications required: A N MCSE (beneficial) Experience required: Desktop support MS Office 365 administration Networking support and implementations Firewall support Sophos / Fortigate MS Azure experience beneficial VMWare beneficial Vee
View Job
It Support Engineer (Field / Service Desk)
Durban: Support Engineer posted by Hire Resolve
Hire Resolve is seeking a skilled Support Engineer to join their client's team, a leading supplier of online vending systems. This is an exciting opportunity to work with a innovative company that specializes in providing online vending solutions, and con
View Job
Support Engineer
Westville: Software Support Engineer posted by Hire Resolve
Hire Resolve's client is currently seeking an experienced Software Support Engineer to join their team in Westville, KZN. This role is ideal for a tech-savvy individual with a passion for software development and technical support. As a Software Suppor
View Job
Software Support Engineer
Johannesburg: Technical Support Technician (IT, Engineering & Telecoms) posted by AtripleA recruitment & temps
Our client in the IT, Engineering & Telecoms Industry is looking for a candidate to fill in a position of a Technical Support Technician they have in their Institution.
Key Responsibilities and requirements:
• Must have own phone and laptop
View Job
Technical Support Technician (IT, Engineering & Telecoms)