Are you highly organized, detail-oriented, and great at keeping things running smoothly? Were looking for a Technical Call Controller to be the link between our clients and our technical team.What Youll DoService Calls: Log incoming service requests, assign them to technicians, and track until completion.Scheduling: Prepare and email out the daily technical schedule, keeping in touch with technicians throughout the day.Installations: Coordinate installation dates with clients, prepare paperwork, update the install board, and schedule inspections.Stock & Supplies: Log toner/paper orders, assign deliveries, manage courier bookings, and track technician boot stock.Alerts & Meters: Monitor automated alerts, log faults, and collect client meter readings.Monthly Checks: Assist with vehicle inspections, stock takes, petty cash, and office supplies.What Were Looking ForPrevious experience in dispatch / call control / service coordination (Copiers, Telecoms, CCTV and IT services is a plus).Excellent communication skills (phone, email, written).Strong multitasking and planning ability.Comfortable with MS Office and service logging systems.Customer-focused with an eye for detail.Must have own reliable transport.