Menu Close

Bloemfontein: Team Leader: Customer Care, Bloemfontein

Team Leader: Customer Care, Bloemfontein

Posted on 2025-04-28 23:58:53

Category Customer service / support
Location Za  /  Mangaung  /  Bloemfontein

Job Summary

Are you a natural leader with strong people skills and a passion for customer care? Our client is looking for a Team Leader: Customer Care to join their team. They are seeking someone with a strong personality, the ability to thrive under pressure, and proven experience in customer service. Candidates who meet the minimum requirements, are invited to apply: Minimum requirements: Matric Fluent in Afrikaans and English Driver license and own vehicle Ability to work well under pressure and in a fast-paced environment Must have customer care experience Ability to work independently and within a team Skill required: Strong leadership and interpersonal skills Excellent verbal and written communication skills Organisational skills Time management skills Adaptability Interpersonal skills Attention to detail Problem-solving Conflict resolution Customer service excellence Duties and responsibilities: Handle customer queries and complaints efficiently and professionally Assist branch staff, customer care agents, and call centre agents with account-related queries Manage and resolve complaints from various platforms, including social media Provide training to both new and current staff Oversee leave schedules and incentive programs within the customer care team Ensure accurate handover of pre-legal accounts Manage escalated customer interactions, including calls from clients insisting on management Coordinate with the Team Leader regarding account complaints Work with the receipting Team Leader on refund and medical aid payment issues Conduct medical aid follow-ups Support Regional and Assistant Managers in resolving problematic accounts Collaborate on social media concerns Communicate with Bookkeepers to carry out tasks accurately and timely Assist in cancellations, legal handovers, and other account-related procedures Support staff with medical aid claims and queries Ensure adherence to company policies and work standards across the team Perform any additional tasks as required by management Remuneration: R 9 600 Cost to Company IMPORTANT: Applications close 18 April 2025 If you did not receive feedback within 14 days, your application is unsuccessful Please ensure that you use the correct reference when sending your application via email Only candidates who meet all our client`s minimum requirements will be contacted
Job Seeker Tip

Join professional associations in your field to expand your network and knowledge.

Click Go Apply to apply online!

More jobs in Bloemfontein More jobs in Mangaung Browse Customer service / support Jobs

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

View Job  South Africa: Contracts Engineer

More related positions

Umhlanga: Debt Collection Supervisor / Team Leader posted by Sandi Crowther Recruitment

Please take note of working hours as follows: 

Johannesburg: APPLICATION DEVELOPMENT TEAM LEADER posted by IT Ridge Technologies

The above-mentioned position is within the Application Development Department. The Application Development Team Leader will be responsible for providing strategic technical direction and manage multiple technical teams responsible for the techn


View Job
APPLICATION DEVELOPMENT TEAM LEADER

Pretoria: Team Leader: Technical Support posted by Isilumko Staffing

Are you a passionate IT Technician who has experience in report writing, liaising with stakeholders and 2nd and 3rd line support?

This opportunity is for you. A top insurance company is looking for an IT Technician with Team lead Experience to jo


View Job
Team Leader

Johannesburg: Commercial Claims Team Leader (X1) posted by Energy at Work Projects

CAREER OPPORTUNITY
An exciting opportunity exists for a Commercial Team Manager to join the Claims Department. This position is based in Centurion.

JOB DESCRIPTION
Duties and Responsibilities:
Deliver exceptional client service th


View Job
Commercial Claims Team Leader (X1)

Johannesburg: Sales Manager (team leader) (X2) posted by Energy at Work Projects

Visionary Sales Maestro Insurance Team Leader

Join the ranks of our client's company, where innovation meets insurance excellence. They're not just selling policies; they're crafting financial solutions that empower their clien


View Job
Sales Manager (team leader) (X2)

Johannesburg: Commercial Underwriting Team Leader posted by Energy at Work Projects

Commercial Underwriting Team Leader

About Our Client: They're not just shaping the future of insurance they're defining it. As a trailblazer in the industry, they believe in fostering a culture of innovation, co


View Job
Commercial Underwriting Team Leader

Centurion: Team Leader (Long Term Insurance) posted by Rad Resources

Leadership role with high earning potential
Uncapped commission & performance incentives
Career growth in a dynamic and expanding company
Supportive team


View Job
Team Leader (Long Term Insurance)

Johannesburg: Personal Lines Claims Team Leader posted by Energy at Work Projects

Ready to Lead with Heart? Join Our client as Our Personal Lines Claims Team Leader!

Are you a compassionate and skilled leader in the insurance industry, ready to make a meaningful impact on people's lives? Are you passionate about guiding a tea


View Job
Personal Lines Claims Team Leader

Johannesburg: Team Leader: Complaints Resolution posted by Salt Employee Benefits

Purpose of role:

The incumbent must have the ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise. Further have the ability to analyze data and extract trends


View Job
Team Leader

Johannesburg: Team Leader: Short-Term Insurance x3 posted by Energy at Work Projects

Exciting Opportunity for an Insurance Sales Team Leader (Short-Term Insurance)

Join one of our esteemed clients, a leading player in the financial sector, as they seek top-notch Sales Team Leader specializing in Short-Term Insurance. Your role wi


View Job
Team Leader

Johannesburg: First Line Team Leader posted by Telebest

Our client has an opportunity available for a First Line Team Leader.

Requirements:

  • 7 years proven experience in service delivery management, of which 2 years is in creating and implementing Service Operating Processes


    View Job
    First Line Team Leader

Johannesburg: Condeco Technical Team Leader posted by Telebest

Our client has an opportunity available for a Condeco Technical Team Leader based in Johannesburg.

Requirements:


Johannesburg: Team Leader: Fraud Operations posted by The Skills Mine

Requirements

  • At least 2 to 3 years working experience in the Fraud prevention, detection, and investigation environment. Leadership role advantageous
  • Strong leadership and management skills, with experience in team


    View Job
    Team Leader

Gauteng: Call Centre Team Leader posted by Bidvest Protea Coin

  • Developing key client relationship and maintaining current relationships, with Melrose Arch Tenants
  • Logging of all Maintenance Related Issues
  • View Job
    Call Centre Team Leader

Cape Town: Team Leader: Fraud posted by Telebest

Our client has an opportunity available for a Team Leader in the Fraud department.

Requirements:

  • Matric
  • Recent successful Team Leader experience in a financial services environment- essential.
  • Experience in coaching and


    View Job
    Team Leader

Cape Town: Cards Customer Service Team Leader posted by Telebest

Our client has an opportunity available for a Cards Customer Service Team Leader.

Requirements:


Cape Town: Out-Of-Hours Team Leader posted by SD Recruitment (Pty) Ltd

KEY RESPONSIBILITIES

Sales & Performance Management


Johannesburg: Team Leader – HBM – Pre-Authorisation posted by Dymaxa Recruitment

Our client, a non-profit, medical scheme is seeking a Team Leader: HBM Pre-Authorisation Consultant for the Pretoria area.

Behavioural Competency


Centurion: BI Team Leader posted by Deka Minas (Pty) Ltd

Role Description

Management of the informatics team and outputs to ensure conformance to deadlines, service level agreements and performance management. The team leader will be responsible for ensuring that the information strate


View Job
BI Team Leader

Cape Town: Call Centre Collections Team Leader posted by Lewis Stores (PTY) Ltd

Key Responsibilities:


Johannesburg: Team Leader: PSSPF Claims posted by Salt Employee Benefits

PURPOSE OF THE ROLE

The Claims Team Leader is responsible for the overall management of the claims team. The duties include, managing, planning, monitoring and reporting. The Claims Team Leader reports to the Manager: PSSPF Claim


View Job
Team Leader

Johannesburg: Team Leader: Contributions posted by Salt Employee Benefits

PURPOSE OF ROLE

  • The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.
  • The ability to analyze data and extract trends to ensure improvement of


    View Job
    Team Leader

Johannesburg: Team Leader: Complaints Resolution posted by Salt Employee Benefits

PURPOSE OF ROLE

  • The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.
  • The ability to analyze data and extract trends to ensure improvement of


    View Job
    Team Leader

Johannesburg: Team Leader: Claims (Death) posted by Salt Employee Benefits

PURPOSE OF THE ROLE

The Claims Team Leader is responsible for the overall management of the claims team. The duties include, managing, planning, monitoring and reporting. The Claims Team Leader reports to the Manager: PSSPF Claim


View Job
Team Leader

Johannesburg: Team Leader: Computations posted by Salt Employee Benefits

PURPOSE OF THE ROLE

  • The ability to investigate and apply expertise to data with an intended objective to deliver on the specific area of expertise.
  • The ability to analyze data and extract trends to ensure improvement


    View Job
    Team Leader

Error making API request: cURL error 6: Could not resolve host: publisher.resgen.us
Share this to someone who needs a job:
Posted in Jobs in Bloemfontein, Jobs in International, Jobs in Mangaung, Jobs in Za
Tagged ,

More Jobs in Your Area