Are you tech-savvy with a passion for training? We’re seeking a dynamic Technical Trainer to work with our banking client. This is a remote position, and we’re looking for individuals with excellent MTN or Vodacom connectivity in their area. We provide all the necessary tools, including a laptop, 3G, and headsets. Training will be provided over 2-4 weeks.

Key Responsibilities:

• Contribute to Business Unit savings through effective management of cost, time, and quality.
• Ensure operational confidentiality by complying with relevant standards and policies.
• Respond to client queries, providing detailed feedback and updates to internal stakeholders.
• Improve and maintain client service by operating at optimal capacity.
• Establish and maintain client relations, troubleshooting computer-related conflicts.
• Install electronic banking profiles for clients and provide comprehensive training.
• Resolve client technical and training queries on electronic banking products within standard timeframes.
• Conduct client courtesy calls, live runs, and follow-ups.
• Prioritize urgent client queries using discretion.
• Train clients on cash product suites.
• Limit risk exposure by adhering to processes and procedures.
• Manage cost awareness and control through efficient use of office resources.
• Keep accurate records of travel claims.
• Stay informed about industry changes and legislative updates relevant to the role.
• Contribute to a culture conducive to achieving transformation goals.
• Participate in corporate social responsibility initiatives.

Requirements:

• Must have Matric.
• Relevant Degree or National Diploma in Information Technology/ Advanced Diploma/ MCSE/ N+
• Relevant technical certifications
• Advanced experience in contact center technologies and data sets.
• 2 years minimum exposure in a Customer IT Support role/environment
• Capturing data
• Providing technical support
• Conducting training
• Customer Relationship Manager.
• Building Trusting Relationships
• High-Impact Communication
• Marshaling Resources
• Sales Disposition
• Sustaining Customer Satisfaction

Technical / Professional Knowledge:

• Business etiquette
• Communication & Presentation skills
• Client service principles
• Computer Literacy
• Conducting root cause analysis
• Electronic banking systems
• Product Knowledge
• Operating Systems
• Workflow management
• Basic computer concepts