Job Description
About the Role
Luxury Game Lodge in Thabazimbi is seeking an experienced and highly skilled Lodge Manager to oversee the total guest experience, ensuring exceptional interactions with guests. The ideal candidate will be responsible for creating a welcoming, authentic, and seamless stay.
Key Responsibilities
- Visible and hands-on host, meeting and engaging with guests daily to ensure a personalized and unforgettable stay.
- Maintain established standards of guest care, guest delight, and guest feedback management, always turning guest comments into opportunities for improvement.
- Respond promptly and graciously to all guest queries, complaints, and special requests.
- Act as the primary contact for high-profile guests, VIPs, travel agents, and media visits as required.
- Conduct regular guest briefings and ensure all activities and experiences run seamlessly.
Requirements
- Grade 12
- A formal hospitality qualification
- A minimum of 3-5 years’ experience in a senior lodge management or guest services role in a 5* Safari Lodge or Boutique Hotel environment.
- Proven track record in delivering exceptional guest experiences.
- Strong leadership and interpersonal skills.
- Excellent communication skills, both written and verbal.
- High level of professionalism, emotional maturity, and flexibility.
Qualifications
- Grade 12 A formal hospitality qualification
Salary & Benefits
- Competitive salary (no details provided)
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in Waterberg
The hospitality and catering industry in Waterberg, South Africa, is a dynamic sector that typically offers a range of job opportunities for those passionate about delivering exceptional customer experiences. Generally, the industry is known for its seasonal fluctuations, with peak demand during tourist seasons and slower periods during off-peak months. However, this can also present opportunities for career advancement and development.
Typically, salaries in catering and hospitality positions vary widely depending on factors such as experience, company size, and industry sector. Broadly speaking, entry-level positions often fall within the range of R20 000 to R40 000 per annum, while more senior roles can command salaries ranging from R60 000 to R100 000 or more. However, it’s essential to note that these figures are only a general guide and may not reflect actual salaries for specific job openings.
Common skills required for catering and hospitality roles in Waterberg include excellent communication and interpersonal skills, ability to work effectively under pressure, and knowledge of food safety and hygiene protocols. Typically, candidates with prior experience in the industry, as well as those with a degree or diploma in hospitality management, hospitality studies, or a related field, are often considered for senior roles.
The industry is often dominated by sectors such as tourism, agriculture, and events management, which commonly employ catering and hospitality professionals. Financial services sector companies may also offer opportunities in this field, particularly if they have on-site restaurants or event facilities. Additionally, many hotels, lodges, and game reserves operate in the region, providing a range of job openings for those interested in working in the hospitality industry.
For those looking to advance their careers in catering and hospitality, there are often opportunities for training and development programs, as well as mentorship schemes. Typically, career progression paths involve taking on increasingly senior roles within a company, while also pursuing additional education or certifications to enhance skills and knowledge.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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