Johannesburg: Business Analyst – Remote posted by Hire Resolve
Posted on 2025-07-27 00:00:00
| Employer | Hire Resolve |
|---|---|
| Category | Other IT/Computer |
| Location | Gauteng / Johannesburg |
Job Summary
Responsibilities:
- Under the direction of a supervisor, perform research and requirements gathering; process analysis; investigation of existing functionality; gap analysis; participation in design of new functionality; ensure functionality/products satisfy the client requirements.
- Participate in project walkthroughs: business requirements gathering, design walkthrough, functional test plans and implementation sessions.
- Prepare detailed use case descriptions for the development team to implement key functionality
- Perform product testing to ensure product quality is maintained.
- Contribute to the implementation of new products and communicate effectively between internal and external stakeholders to ensure customer satisfaction is maintained.
- Provide user training
- Build and maintain strong, long-lasting client relationships
- Ensure the timely and successful delivery of our solutions according to customer needs and
objectives - Prepare SLA or other reports required on client account status
- Provide first line support to clients
- Collaborate with development team to create Statements of Work, where required
- Assist with challenging client requests or issue escalations as needed
- Find ways to increase quality of customer service
Requirements:
-
5+ years in performance improvement environments.
-
2+ years as a Senior/Lead Business Analyst.
-
Experience with external clients/customers.
-
Track record of process improvement design using technology.
-
Ability to write technical documentation (use cases, product references).
-
Versatility and comfort in innovative, dynamic settings.
How to Apply:
You may forward your CV to Gaby Turner at *****@*****.co.za or you may forward your CV to *****@*****.co.za
Click Go Apply to apply online!
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