Tokai: Housekeeping Supervisor posted by Faircape

The Faircape Group operates six prestigious retirement and lifestyle villages across the Western Cape, known for their exceptional standards of care and hospitality. We are seeking a dedicated and experienced Housekeeping Supervisor to join our team at our facility Tokai Estate, located in the Southern Suburbs. In this role, you will lead and oversee housekeeping operations, ensuring our facility is maintained to the highest standard of cleanliness, order and comfort for our residents. This is an excellent opportunity to take pride in creating a welcoming environment in an upmarket lifestyle and retirement setting, while leading a motivated housekeeping team. What We Offer: At Faircape, we value our employees and offer a range of benefits, including: A collaborative and supportive environment where youll work alongside experts who share your passion for making a meaningful impact. Additional leave rewards for long-term commitment. Recognition for your dedication through quarterly performance bonuses. Exclusive discounts on high-speed internet, ensuring you stay connected. Job duties include, but is not limited to the following: Quality Control: Ensure priority tasks are completed timeously such as cleaning rooms prior to admission of new residents. Perform room inspection according to the standard checklist along with the Unit or Nursing Services Manager. Inspect work performed to ensure that it meets specifications and established standards. Report complaints about service and equipment. Ensure corrective actions given by the manager are implemented. Ensure that records of Housekeeping tasks are up to date and readily available. Routinely check on the condition of work areas to ensure that the work schedule is meeting the needs of the facility and adjust accordingly. Inform maintenance manager of any painting, repair work, replacements of furnishings and equipment that may be required. Recommend changes that could improve service and increase operational efficiency. Personnel and Human Resources: Conduct daily morning meetings with Housekeepers to discuss workflow, allocation and to address any arising matters. Engage with Housekeeping staff to resolve performance and personnel problems, and to discuss company policies. Redirect issues through appropriate channels. Instruct staff in work policies and procedures, and the use and maintenance of equipment. Assist manager with screening of potential job applicants. Assist manager in evaluating employee performance and recommend personnel actions, such as promotions, transfers, and dismissals Administration: Plan and prepare employee work schedules for everyday operations as well as once off events. Forecast necessary levels of staffing and stock at different times to facilitate effective scheduling and ordering. Be available to meet with the direct line manager on a fortnightly basis. Report any urgent matters to the line manager immediately. Coordinate activities with other on-site staff to ensure that services are provided in an efficient and timely manner. Complete weekly report on Housekeeping tasks and staff as directed by the manager. Stock Control: Check and keep an inventory of Housekeeping equipment and supplies and report problems, damage or loss to the manager. Ensure order of new supplies and stock are placed timeously. Issue supplies and equipment to Housekeeping staff Customer Service: Perform or assist with cleaning duties as necessary if there are staff shortages. Assist with stain removal and cleaning of resident personal furniture as needed. Experience and Education: Minimum Grade 1012 qualification 12 years experience in a similar role; experience within a healthcare environment will be advantageous Housekeeping-related training courses will be an added advantage Skills and Knowledge: Strong understanding of cleaning appliances and their functionalities Familiarity with the proper use of cleaning agents and chemicals Excellent attention to detail and effective communication skills Strong interpersonal abilities Proficient in time management and organizational skills Attributes: Demonstrated leadership capability Strong critical thinking and effective problem-solving skills Proven ability to work collaboratively within a team Exceptional attention to detail High level of responsibility and accountability Proactive, with the ability to show initiative and creative thinking Skilled in conflict resolution and handling sensitive situations Adaptable and flexible in a dynamic work environment Specific Requirements: Own reliable transportation Clear health record Clear criminal record Clear credit record Written reference letters are to be submitted with the online application Working Hours: You will be required to work 16.25 shifts per month, with shifts scheduled between Monday to Sunday from 07h00 until 19h00. Basic salary on offer: The salary will be dependable on experience, qualifications, skills and attributes. Application process: Your application will only be considered should you complete the following: 1)The one way online interview – the link will automatically be sent once you submit your online application. The interview may be done at your own convenience and will be reviewed by the team. 2)Written references are compulsory and applications submitted without these will not be considered. Should you not receive a response within 2 weeks of applying, please consider your application unsuccessful.