Training Manager
Posted on 2025-04-27 13:09:59
| Company | CallForce |
|---|---|
| Salary | 0 |
| Category | Telecommunication |
| Location | South Africa / Western Cape / Cape Town |
Job Summary
The Training Manager is responsible for planning, developing, and implementing training programs to enhance employee skills, knowledge, and performance across various campaigns. This role ensures alignment with company objectives, client requirements, and industry best practices while fostering a culture of continuous learning.
Key Responsibilities
- Training Strategy and Development
- Design, implement, and manage training programs for new hires, ongoing upskilling, and cross-functional initiatives.
- Collaborate with operations, HR, and clients to identify training needs and ensure alignment with business goals.
- Create learning materials such as presentations, e-learning modules, and job aids tailored to the BPO environment.
- Leverage analytics and feedback to continuously refine training content.
- Training Delivery
- Facilitate onboarding programs for new employees, focusing on product knowledge, processes, and soft skills.
- Conduct skill enhancement sessions for tenured employees, such as leadership development, customer handling, and conflict resolution.
- Ensure training sessions incorporate the latest technologies, trends, and methodologies to improve engagement and knowledge retention.
- Monitoring and Evaluation
- Develop and implement evaluation frameworks to measure training effectiveness through assessments, feedback, and performance metrics.
- Monitor agent performance post-training to identify gaps and offer remedial solutions.
- Create reports and present insights to management and stakeholders regarding training outcomes.
- Team Leadership
- Manage and mentor a team of trainers, providing guidance on facilitation techniques and curriculum development.
- Conduct Train-the-Trainer (TTT) programs to enhance team capabilities.
- Promote a collaborative and innovative team culture to ensure high-quality training delivery.
- Compliance and Standards
- Ensure all training content meets regulatory requirements, company policies, and client expectations.
- Maintain updated documentation of training processes, policies, and schedules.
Key Qualifications and Skills
Educational Background
- Certification in Training & Development (e.g Train-the-Trainer) is an advantage.
- Matric
Experience
- 5+ years of experience in training in a BPO setting.
- Proven expertise in training needs analysis, instructional design, and program implementation.
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Training Manager
Posted on 2025-04-28 00:03:24
| Company | Hire Resolve |
|---|---|
| Salary | 0 |
| Category | Other Clearing and Forwarding |
| Location | South Africa / Western Cape / Cape Town |
Job Summary
You will collaborate with key stakeholders to identify training needs, design and deliver training courses, and evaluate the effectiveness of training programs. Additionally, you will be responsible for managing the training budget, coordinating external training resources, and keeping up-to-date with industry trends and best practices.
Responsibilities:
- Develop and Plan annual individual restaurant training plans with Operations and General managers
- Collate and submit annual Mandatory and Discretionary Grant Applications (Workplace Skills Plan and Annual training report) with Cathsseta
- Coordinate the consultative EE and Training Committees
- Compile and submit annual EE Report
- Prepare and assist with the Annual BBBEE Audit
- Manage and Maintain Accreditation with various quality assurance bodies
- Facilitate accreditations for new programmes as the need arises
- Maintain the day to day running and accreditation of the Culinary School
- Develop individual development plans for staff for the purposes of career development and succession planning
- Ensure proactive participation in all learning programmes
- Develop and execute strategies to ensure that all learning programmes are completed within the relevant timeframes
- Source, coordinate and/or create effective and relevant training interventions to assist staff in meeting their development goals
- Maintain efficient and accurate training records
- Regularly consult with restaurant GMs and operations managers to adapt training strategies as needed so as to keep training current and relevant
- Coordinate training interventions with service providers and suppliers
- Coordinate trainees and learners from various FET/TVET colleges and Government/SETA Youth Programmes
- Facilitate and roll out various training interventions at all levels
- Create and develop or update existing training materials and courses
- Oversee and maintain monthly training calendars
- Training needs analysis – Identify knowledge and skills gaps and implement training solutions to close the gaps
- Conduct Induction for new staff
- Coordinate various development programmes (MDP, ADP, Jnr Sous Chef and Jnr FOH management programmes)
- Manage Assessments and Moderations for accredited programmes
- Assist with Tender processes and special projects as they arise
- Quality management controls for learning and development as well as product offering
Requirements:
- Recognised Human Resources/Learning and Development qualification would
be advantageous - 3 5 years relevant experience in a similar position
- Proficient in Microsoft packages essential (Word, Excel, PowerPoint and email)
- Written Communication: read, interpret and write routine reports, agreement and correspondence
- Design and develop curriculum, training materials and assessments
- Problem solving
- Facilitation on various levels
- Sound knowledge of SETA dynamics (understanding how SETA works and reporting on DG Grant and MG Grant)
- Employment Equity reporting procedures
Benefits:
- Salary: negotiable
- Paid Time Off (PTO) (if applicable)
Contact Hire Resolve for your next career-changing move.
- Salary: negotiable.
- Our client is offering a highly competitive salary for this role based on experience.
- Apply for this role today, contact Rebecca Grylls, Ashley Feldtmann, or Thomas Stacey at Hire Resolve or on LinkedIn
- You can also visit the Hire Resolve website: hireresolve.us or email us your CV:
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.
Job Seeker Tip
Always arrive 10-15 minutes early for interviews to show punctuality and reliability.
Click Go Apply to apply online!
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Midrand: Training Manager posted by Talent Finder
What You’ll Do:
- Design & Deliver: Create and lead engaging, hands-on training programs that cover everything from recruiting top talent to driving new business and sales.
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Summary / Objective: The Training Manager is responsible for developing, implementing, and evaluating the organization`s training and development programs. The ideal candidate will have experience in training development, adult learning principles, and in
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