Transport Operations Controller

Our client is seeking an experienced Transport Operations Controller. The ideal candidate will excel in delivering outstanding customer service with a friendly and enthusiastic demeanor. As the Operations Controller, you will be the primary point of contact for client requests, container collections, and deliveries. Strong communication and organizational skills are essential for this role.

Principal Job Responsibilities:

Operations:

• Receive transport orders from customers and ensure all relevant information is gathered.
• Assist in drafting weekly delivery planning based on client requirements.
• Arrange deliveries of containers to clients depots/warehouses.
• Ensure timely deliveries and collections of clients containers.
• Prepare and provide third-party (subcontractors) transporters with Delivery Release Orders (DROs) when outsourcing.
• Make TPT Port bookings for container collection and monitor Navis every 2 hours for booking availability.
• Identify carrier depots for empty container turn-ins on DROs.
• Allocate free days to customers and ensure turn-ins occur within the allocated free days.

Drogon (Internal Container Tracking System):

• Allocate DRO packs to drivers based on container specifications once the vessel starts working.
• Ensure the driver doc pack (Customer DRO, empty turn-in, and Customer POD) is provided to the driver for port and customer signage.
• Send any allocation, collection, urgent empty collection, or hot delivery instructions to the driver through the Drogon system for acceptance and action.

Communication (Feedback and Follow-Ups):

• Provide regular feedback to clients regarding the ETA of vessels and containers.
• Follow up on the status of vessels and containers.
• Resolve escalated issues promptly and accurately.
• Maintain professional and effective customer service at all times.

Requirements:

• Matric or equivalent – required
• 1-2 years in a similar role and industry – required
• Experience with an ERP or transport industry system – advantage
• Intermediate MS Office Package skills, specifically Excel – advantage