Responding to calls logged by clients
Providing remote/telephonic support
Scheduling site visits within a client’s Service Level Agreement Mean-Time-to-Respond time
Resolving an issue within a client’s Service Level Agreement Mean-Time-To-repair time
Understanding each client’s Service Level Agreement contract and adhering to the required service
Scheduling and completing preventative maintenance.
This includes compiling full maintenance reports after work are completed
Advanced fault-finding
Comprehensive knowledge of wiring, cable termination and best practice
standards
Video Conferencing and Audio-Visual Equipment Configuration
Preparing properly before attending to a site
Liaising with suppliers and senior staff to resolve issues
Doing installations when no Field Service work is required
Programming of Crestron and Extron control systems for Boardroom installations
Being available to work overtime when required
Being available to travel for work when required
Being on stand-by when required
Completing training when not attending to a client
Be willing to assist as On-Site Technician when needed at certain customers
Must be able to work and report without direct supervision

Key requirements:

Matric Essential
A minimum of 2-4 years audio visual experience
Strong knowledge of Audio-Visual systems
Crestron and Extron programming non-negotiable
Basic Room control experience
Audio experience including basic DSP programming
Video Routing and switching experience
Video Conferencing endpoint experience – Polycom, Avaya
Proof of technical skills
Must have valid Driver’s license & own vehicle

The incumbent must demonstrate the following skills:

Good time management essential
Good planning skills
Strong attention to detail is essential
Good communication skills