Umhlanga Rocks: Claims Advisor posted by Customer Experience People SA Ltd

Job Overview Working in our claims department youll be a key point of contact for customers with insurance claims queries. As a business which strives to provide fair and timely resolution for our customers, we want to ensure that their concerns are appropriately handled every time. Your main objective when you engage with our customers will be to understand, address and resolve whilst adhering to treating customers fairly, and upholding principles and FCA guidelines. Youll enjoy working in a fast-paced, vibrant, and rewarding role alongside a brilliant and hard-working team. Job Responsibilities You will always make sure, that the customers interest comes first, whilst providing exceptional customer service. Youll have experience in both outbound and inbound calls, as well as experience of running cases from start to finish. It is important to engage and communicate effectively, ensuring their complaint is resolved in a timely manner. You will be required to lodge claims, update details and make adjustments or cancellations. Job Requirements National Senior Certificate (Grade 12) Clear Credit and Criminal record 1- 2 years experience in Insurance Claims (Local or International) Proven experience in the insurance space Proven track record of high performance Excellent command and use of English, both written and Verbal Attention to detail. Strong analytical and numeric skills Required Skills Assisting customers with their insurance claims. Handling customer enquiries via email and telephonically. Proactively identify issues and problems before they arise. Assist with escalated calls and complaints in line with procedures. Providing world class customer service to international clients. Working with various parts of the business to resolve issues Preferred Skills RE 5 FAIS Required Knowledge Computer literate Core Behaviour Huntswoods employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are: Confidential, reliable and genuine Dynamic, passionate and determined Friendly, compassionate and cooperative Company Benefits: Medical Insurance Group Life Cover Attendance Bonus – Up to R1750 KPI Bonus Free Breakfast Monday “It’s not just about what we do, but the way we do it. And it’s our values that make us special.”