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Umhlanga Rocks: Customer Service and Marketing Associate

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Job Description

Key Responsibilities Handle customer enquiries via phone, email, and social media Process orders, returns, and warranty claims Resolve issues professionally and maintain accurate customer records Support digital marketing campaigns, email marketing, and website content Manage social media channels with engaging, on-brand content Assist with branding, content creation, and event planning What Were Looking For Strong written and verbal communication skills 12 years experience in customer service, marketing, or a related role Matric Marketing or Business Degree preferred Computer literate: Microsoft Word, Excel Pastel knowledge advantageous Confidence using CRM systems, email marketing tools, and social media platforms Basic understanding of digital marketing principles Experience with design platforms is advantageous Highly organised, with strong time management and multitasking abilities Creative, detail-oriented, and brand-conscious Professional, empathetic, and customer-focused approach Team player with adaptability, initiative, and problem-solving skills Travel will be required to Johannesburg, Cape Town, and possibly George

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Marketing / advertising / PR Jobs in eThekwini

In eThekwini, the marketing, advertising, and public relations (PR) industry is a vibrant sector that drives innovation and growth for various sectors. Typically, job opportunities in this field are available across multiple industries, including financial services, technology, manufacturing, and tourism. Generally, professionals with expertise in these areas are in high demand to develop and implement effective marketing strategies.

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When it comes to salary expectations, a broad range can be expected for marketing, advertising, and PR roles in eThekwini. Typically, salaries vary widely depending on factors such as experience, company size, industry sector, and specific job requirements. Generally, common salary ranges for these roles include R400 000 – R800 000 per annum for junior positions, R600 000 – R1 200 000 per annum for mid-level roles, and R900 000 – R2 000 000 per annum for senior positions. However, it’s essential to note that actual salaries can fluctuate significantly based on individual circumstances.

Common skills required for marketing, advertising, and PR professionals in eThekwini include a strong understanding of digital marketing, social media, content creation, crisis communications, stakeholder engagement, data analysis, and creative thinking. Typically, professionals with expertise in these areas are well-equipped to develop and implement effective marketing strategies that drive business growth.

Industry sectors commonly employing marketing, advertising, and PR professionals include financial services, technology industry, manufacturing sector, tourism, and healthcare. Generally, these professionals play a crucial role in promoting products, services, and brand awareness across various channels.

For those looking to pursue careers in marketing, advertising, and PR, career development opportunities are vast. Typically, junior roles can progress to mid-level positions with increased responsibilities, while senior professionals may move into leadership or consulting roles. Common career progression paths include specializing in a particular industry or channel, taking on additional responsibilities, or pursuing further education and certifications.


This information provides general career guidance. Actual salaries and requirements vary by employer.

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