Umhlanga Rocks: Customer Support and Sales Adviser posted by Customer Experience People SA Ltd

Job Overview : Are you a customer centric person, who will always put your customers first? Are you a natural-born salesperson, who has that magic touch? Well, if you answer is yes, then I am sure you will want to work for a great company with amazing benefits, then you should join our Customer Support Sales team. Job Responsibilities : Providing excellent customer service, with customers issue being resolved first time around. Use your expert knowledge and brilliant communication skills to resolve a range of customer issues and queries. Build rapport with customers, get to know their individual needs and put their interests first. Excellent time management skills Convert incoming customer service calls into sales. Explain to customers the offer and the product benefits. Conduct needs analysis, understanding the clients requirements so you able to offer the customer the best product for them. Building great rapport with your clients, to ensure there is a trust level built. Act as a brand ambassador of our client Job Required Requirements : Grade 12 or a NQF 4 Equivalent Outbound/ Inbound sales experience (local / international) Minimum 12 months sales 12 months customer service Recent 1-year unbroken tenure Resides within a 30 KM radius from the office. Skills Required: Excellent verbal communication Soft Skills Sales Ability (comfortable with handling objections, building rapport, needs analysis) A solid background in targeted customer service. A driven mindset and a love for hitting targets. Attention to detail, so the conversation is correctly captured and actioned. Customer centricity Ability to multitask. Preferred Skills: Advanced sales/upselling or retentions experience. What else to expect? In a 4 week training programme, youll learn our systems, meet your new colleagues, perfect your service technique and learn what makes a great customer experience. Joining as one of our Customer Support Advisors, you will receive extensive training and support allowing you to develop your sales expertise. You will have excellent progression potential at D&G, with opportunities to progress into career pathways. We actively encourage growth and development and many of our employees go on to explore further opportunities across the business. Company Benefits: Medical Insurance Group Life Cover Attendance Bonus – Up to R1750 KPI Bonus Free Breakfast Monday Core Behaviour Huntswoods employees are described as dependable, driven and collaborative. The job holder should be able to demonstrate they are: Confidential, reliable and genuine Dynamic, passionate and determined Friendly, compassionate and cooperative “It’s not just about what we do, but the way we do it. And it’s our values that make us special.”