Job Description
About the Role
We are seeking a seasoned Hotel Manager to lead our flagship multi-use hotel in Umhlanga, boasting 127 units of accommodation, including Standard King rooms and 45m² Premium Suites with stunning Indian Ocean views. As General Manager, you will be responsible for driving commercial performance, ensuring exceptional guest experiences, and maintaining operational excellence across all departments.
Key Responsibilities
- Flagship Operational Leadership: Oversee all core departments (Rooms, Maintenance, Finance, and Security) for a 127-unit inventory.
- Vertical Asset Management: Take ownership of the technical infrastructure of a high-rise building, including lift systems, cooling towers, and OPEX related to coastal corrosion and high-humidity environments.
- Conferencing & Event Strategy: Manage the multi-floor conference destination, including three noise-dampening, multi-purpose rooms and a spectacular rooftop viewing deck.
- Commercial Performance: Drive RevPAR by leveraging the property’s location near Busamed Hospital, the KZN Sharks Board, and the Gateway business node.
- Financial Accountability: Full P&L responsibility to ensure the property exceeds GOP targets, with a focus on yield management between corporate weekday and leisure weekend rates.
- Guest Experience (GSI): Maintain elite GSI scores, specifically focusing on the “luxury-contemporary” feel of the 3rd-floor pool deck and the “seamless” high-speed Wi-Fi requirements of business travelers.
- Precinct Synergy: Work effectively within a dual-hotel complex, ensuring the 4-star upscale brand is clearly differentiated from the adjacent 3-star sister property.
Requirements
- Experience: 8–10 years in senior hospitality leadership, with at least 5 years as a General Manager of a 4-star or 5-star urban high-rise or resort.
- Conferencing Mastery: Proven experience managing large-scale, sub-divisible banquet halls and rooftop event spaces.
- Technical Knowledge: Familiarity with high-rise building management and PMS (Property Management Systems) is essential.
- Regional Expertise: A deep understanding of the Umhlanga/Durban corporate landscape and the “Gateway” market dynamics.
Qualifications
- Formal education/certifications not specified in original job description, therefore skipped.
Salary & Benefits
No salary information mentioned in original job description, therefore skipped.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Catering / hospitality Jobs in eThekwini
The catering and hospitality industry in eThekwini, South Africa is a thriving sector with a diverse range of job opportunities available to those looking to break into the field. Generally, this industry is known for its fast-paced and dynamic environment, with many roles requiring adaptability and flexibility.
Typically, salaries for catering and hospitality professionals in eThekwini fall within broad ranges, depending on factors such as experience, company size, and industry sector. For example, entry-level positions in restaurants or hotels may pay a salary of around R10 000 to R20 000 per month, while more senior roles or those in larger organisations may command salaries ranging from R50 000 to R100 000 per month. However, it’s essential to note that these are general estimates and actual salaries can vary significantly depending on individual circumstances.
Common skills required for catering and hospitality roles include excellent communication and interpersonal skills, the ability to work well under pressure, and a strong attention to detail. Other key skills often sought after in this industry include time management, problem-solving, and adaptability. In some cases, knowledge of food preparation, beverage service, or event management may also be beneficial.
The catering and hospitality industry employs professionals across various sectors, including the financial services sector, technology industry, manufacturing sector, and tourism industry. Other industries that commonly hire for this type of role include hotels, restaurants, bars, and conference centres. It’s worth noting that many organisations in these sectors are open to training and developing their staff, which can be a valuable asset when starting a new career.
Career development opportunities in the catering and hospitality industry often involve progressing through senior roles or taking on specialist positions such as food and beverage management or event coordination. With experience and additional qualifications, it’s possible to move into management or supervisory roles, or even start one’s own business.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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