Umhlanga Rocks: General Manager – High Volume Business And Leisure – Umhlanga posted by C & G Hospitality Recruitment T/A Hotelrecruiters

Seasoned Hotel Manager required for an upmarket multi-use hotel. Key Responsibilities Flagship Operational Leadership: Oversee all core departments (Rooms, Maintenance, Finance, and Security) for a 127-unit inventory, ranging from Standard King rooms to 45m² Premium Suites with Indian Ocean views. Vertical Asset Management: Take ownership of the technical infrastructure of a high-rise building, including lift systems, cooling towers, and OPEX (Operating Expenditure) related to coastal corrosion and high-humidity environments. Conferencing & Event Strategy: Manage the multi-floor conference destination , which includes three noise-dampening, multi-purpose rooms and a spectacular rooftop viewing deck. Ensure flawless execution for up to 300 delegates. Commercial Performance: Drive RevPAR (Revenue Per Available Room) by leveraging the property’s location near Busamed Hospital, the KZN (KwaZulu-Natal) Sharks Board, and the Gateway business node. Financial Accountability: Full P&L (Profit and Loss) responsibility to ensure the property exceeds GOP (Gross Operating Profit) targets, with a heavy focus on yield management between corporate weekday and leisure weekend rates. Guest Experience (GSI): Maintain elite GSI (Guest Satisfaction Index) scores, specifically focusing on the “luxury-contemporary” feel of the 3rd-floor pool deck and the “seamless” high-speed Wi-Fi requirements of business travelers. Precinct Synergy: Work effectively within a dual-hotel complex, ensuring the 4-star upscale brand is clearly differentiated from the adjacent 3-star sister property. Candidate Requirements Experience: 8–10 years in senior hospitality leadership, with at least 5 years as a General Manager of a 4-star or 5-star urban high-rise or resort. Conferencing Mastery: Proven experience managing large-scale, sub-divisible banquet halls and rooftop event spaces. Technical Knowledge: Familiarity with high-rise building management and PMS (Property Management Systems) is essential. Regional Expertise: A deep understanding of the Umhlanga/Durban corporate landscape and the “Gateway” market dynamics. Attributes: Polished, executive presence with high-level KPI (Key Performance Indicator) reporting skills.