Job Description
About the Role
We are seeking experienced Internal Auditors to join our dynamic Call Centre division within a regulated Financial Services Provider (FSP). This role is critical in ensuring the quality, compliance, and operational integrity of our call centre activities. You will be responsible for reviewing calls, assessing documentation, conducting process audits, and ensuring adherence to FSCA, FAIS, TCF, POPIA, and internal governance standards. If you have a strong compliance mindset, excellent analytical skills, and a passion for improving customer experience and regulatory adherence, we would like to hear from you.
Key Responsibilities
- Conduct internal audits across sales, service, onboarding, retention, cancellations, and collections.
- Evaluate adherence to FAIS, TCF, POPIA, FICA, and internal compliance frameworks.
- Review recorded calls for script adherence, advice quality, disclosures, and potential misrepresentation.
- Identify high-risk behaviours and escalate any breaches immediately.
- Perform QA assessments of calls and customer interactions. Score calls using approved QA frameworks.
- Identify process and compliance gaps affecting customer experience or risk exposure.
Requirements
- Matric / Grade 12 (required)
- Tertiary qualification in Auditing, QA, Compliance, or Business (advantageous)
- RE5, FAIS Fit & Proper status, ISO 9001 Internal Auditor certification (advantageous)
- Experience in Financial Services (insurance, lending, medical aid, debt review, etc.) preferred.
- Strong understanding of QA frameworks and call audit requirements.
- Experience analysing recorded calls for compliance.
Qualifications
- Tertiary qualification in Auditing, QA, Compliance, or Business
About Accounting / Finance Jobs in eThekwini
The accounting and finance industry is a vital component of eThekwini’s economy, providing essential services to businesses, governments, and individuals. Generally, job seekers in this field can expect a stable and secure career with opportunities for growth and development. Typically, roles in accounting and finance are found across various industries, including financial services sector, technology industry, manufacturing sector, and public sector.
Salaries for accounting and finance professionals in eThekwini vary widely depending on factors such as experience, company size, and industry sector. Common salary ranges for entry-level positions typically start between R200 000 to R300 000 per annum, while senior roles can range from R500 000 to R800 000 or more. However, these figures are general estimates and actual salaries may vary significantly. It is essential to research the specific job market and industry trends to determine realistic salary expectations.
Common skills required for accounting and finance roles in eThekwini include proficiency in financial software, such as SAP or Oracle; strong analytical and problem-solving skills; excellent communication and interpersonal skills; experience with budgeting, forecasting, and financial analysis tools; a solid understanding of tax laws and regulations; and a degree in accounting or finance. Additionally, many employers require candidates to hold relevant professional certifications, such as the Chartered Accountant (SA) designation.
Accounting and finance professionals can be found across various industries, including financial services sector, technology industry, manufacturing sector, and public sector. The financial services sector is often a major employer of accounting and finance professionals in eThekwini, while the technology industry also provides many opportunities for growth and development. Other industries, such as manufacturing and construction, also require skilled accounting and finance professionals to manage their finances effectively.
Career development opportunities are abundant in the accounting and finance field, with many employers offering training and development programs to help employees advance in their careers. Typically, experienced accountants can move into senior roles or take on leadership positions within their companies. With experience and additional certifications, accountants can transition into management roles, such as financial controller or accountant manager, or pursue career paths in finance consulting or public practice.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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