OPERATIONAL Salespeople are expected to serve customers in a friendly and helpful manner and ensure that all customers are greeted, approached, and handled as per the 6 elements of selling. To generate sales for the store to ensure its targets are achieved. Ensure Excellent customer relations on the retail floor Product Knowledge and Trends Testing Products Merchandise standards Salespersons Certification Cash Crusaders Protocol RETAIL FLOOR Manage Retail floor – to effectively manage the retail floor to achieve business goals and sustain the profitability of the store Retail Merchandising Stock Management Security / Shrinkage CUSTOMER SERVICE Manage Service–Maintains exceptional customer service on the retail floor and lives by a customer service minded culture Ensure Customer Expectations are exceeded Mystery shopper Retail Excellence Grow Customer Base OTHER Teamwork, Leadership, Business acumen, Initiative, communication skills

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