Employer Description Our client is a mining technology solutions company. Job Description The purpose of this position is to supervise a team of warehouse coordinators and provide customer service, sales, administration and logistics support to the company. You will also be responsible for the following: Lead, manage and support the high performing day to day operations of the customer service Drives team to conduct root cause analysis and implementation of corrective action for process related issues Effectively manages urgent deviations to plans, adjusting work schedules and processes, and communicating to relevant stakeholders Monitor and enforce compliance with standard operating procedures (SOPs) to maintain quality control and accuracy of inventory Prepare or obtain all required export documentation as required including but not limited to Commercial Invoice/Pack List, M041, CWD, Receipt advises, Certificate of Origin Prepare and update all internal paperwork/files/systems relevant to the relevant shipment Liaise with freight forwarders and logistics providers to ensure shipment is completed effectively and efficiently and in a cost-effective manner Coordinate warehouse layout and space utilisation under direction from the Regional Supply Chain Manager or Assistant Supply Chain Manager Assist in the planning and execution of daily warehouse operations Assist in creation of shipping documents and booking of freight Qualifications National Diploma in warehouse management and logistics Forklift license Dangerous Goods license Skills A minimum of 5 years experience in a warehouse environment Intermediate computer skills and knowledge of Microsoft Applications Proficiency using warehouse management systems and software Ability to read and comprehend technical data and standard work operating procedure Experience utilising an ERP system Salary/Package R395k- R550k p/a CTC Benefits 100% company contribution to medical aid and pension 13 th cheque Short term incentive plan