Waterberg: Foh / Guest Relations – Luxury Horseback Safari Lodge – Waterberg L Ls posted by HotelJobs

Kendrick Recruitment is currently looking for an exceptional FOH / Guest Relations professional for a Luxury Horseback Safari company based in the Waterberg. Kendrick Recruitment is recruiting on behalf of a horseback safari company for a Front of House / Guest Relations professional to join their lodge in the Waterberg. The lodge caters exclusively to international clients, specialising in niche equestrian experiences, and requires a personable and professional individual to ensure an exceptional guest experience. Key Responsibilities: Welcome; assist, and attend to international guests, ensuring a personalised and memorable experience Manage all front-of-house operations, including reservations, guest check-ins/check-outs, and daily guest interactions Act as the primary point of contact for guest enquiries, requests, and feedback Coordinate with lodge staff, guides, and management to ensure smooth guest experiences Assist with special events, guest activities, and any VIP requirements Maintain high standards of service, professionalism, and attention to detail at all times Key Requirements: Previous experience in guest relations, front-of-house, or hospitality management, preferably within a luxury lodge or safari environment Excellent interpersonal, communication, and organisational skills Ability to work independently and as part of a small, dynamic team Professional; approachable, and guest-focused approach Experience with international clientele is highly advantageous Flexibility and adaptability to work in a fast-paced, high-standard environment This is a unique opportunity for a skilled FOH / Guest Relations professional to join a luxury horseback safari lodge and contribute to providing exceptional experiences for an exclusive international clientele. Interested candidates are invited to submit their CV to apply for this role.