Account Manager (Emea)
Posted on 2025-03-17
| Employer | Recruiters of Distinction |
|---|---|
| Salary | 0 |
| Category | Automotive |
| Location | Western Cape / Western Cape |
Job Summary
Responsibilities:
This will include the following, but not limited to:
Managing Existing Clients
– Client retention – Developing, maintaining, and managing relationships with clients.
– Responding to queries, and proactive reach out. Educating clients on product capabilities.
– Regular communications with customers, both verbally, in writing and online.
– Respond to clients timeously.
– Schedule Account reviews with clients.
– Provide client feedback to improve the Company capabilities to benefit their business.
– Act as a point of escalation for client issues to technical support where required.
– Awareness of key accounts, which accounts generate which revenue.
– Identify opportunities for customers to maximize the company`s functionality & increase their ROI.
– Upsell services – Design, Account Management, Training, additional licences and other ad hoc services.
– Suggest fresh ideas to customers for new marketing campaigns.
– Manage renewal process
– Working within the following systems:
o Salesforce
o Ticketing system
o Google Drive
o DocuSign
New Clients
– Work closely with the Sales team to onboard new clients and manage them from induction to launch, making this process seamless and straightforward.
– Manage new customer onboardings with regular check-ins, and ensuring that the customer knows how to manage the Rocketseed software to its fullest potential.
– Communication with internal and external support and technical teams to ensure everything runs smoothly and on time.
– Building relationships with new Resellers and ensuring they are educated to manage their own clients.
General
– Communicate with global teams and departments.
– Ensure customer support tickets are actioned and updated timely and appropriately.
– Stay current in the digital industry news via research, social media and events attendance
– Attend multiple weekly/daily internal status meetings.
– Salesforce activity – keep client information up to date & pull activity reports when needed.
– Represent the company and our brand with conviction and positivity.
– Understand new opportunities in the pipeline by following existing customer news stories.
Experience and Skills Required:
– A good understanding of email and its capabilities.
– Client Services experience is non-negotiable.
– Ability to communicate at a high level with Enterprise clients.
– An understanding of how basic HTML works, not essential but helpful.
– Exceptional knowledge of Microsoft (Outlook, Excel, Word etc).
– A good understanding of online environments.
– Exceptional verbal and written communication are a must.
– Experience with the following systems will be a plus:
o Salesforce
o Ticketing system
o Google Drive
o DocuSign
– Quick thinker and learner, and ability to use initiative.
– A confident and clear communicator in well spoken English.
– Exceptional organizational, administrative skills, and process driven.
– Agile and comfortable to adapt to a constantly changing environment.
– Ability to manage and grow a client account and to build profitable relationships.
– Deadline driven with exceptional attention to detail.
– Awareness of digital platforms and email marketing trends.
– Be comfortable presenting to clients on a regular basis regarding their campaign reporting.
– Able to remain calm and focused under pressure
– Quick learner, adaptable to new systems, methods and environments.
– Creative problem solving.
– A team player, enjoys working with others, but can perform duties independently
Account Manager (Emea) position available in Western Cape, Western Cape. This job position was posted by Recruiters of Distinction. The job has been posted as a char8000 ad on 2025-03-17 at 01:36:22 in the Automotive category
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