Western Cape: Agent Sales Service Co-ordinator posted by Wild Dreams Hospitality

In this role you will handle the administrative aspects of agent sales with the company and 3rd party suppliers at all stages of the booking process. You will work closely with the Agent Sales Consultants and will require excellent communication, multitasking and organisational skills.

Candidate Requirements:

• Excellent communication skills with a service delivery mindset, and a strong customer service focus
• Strong administration and organizational skills with excellent attention to detail
• Must be pro-active and have a can-do attitude
• Ability to work independently as well as within a broader team setup
• Ability to work well under pressure
• Experience in delivering results in a performance-oriented and fast-paced sales environment
• Experience and a good understanding of the safari tourism environment
• Experience in and knowledge of East Africa Safari sales advantageous (Kenya, Tanzania & Uganda)
• Experience working in a sales team environment
• Strong customer service skills (written & telephonic)
• Knowledge of sales & reservations systems

Candidate Responsibilities:

• Work closely with the Sales Consultants to support operational and administrative aspects of the sales process
• Confirm all services on agent confirmation, according to internal procedures
• Accurately capture booking references, travel information and updates timeously on the system
• Cross-check invoices and services for quality control, escalating an issues as they arise, and leasing with Finance to ensure deposits are correctly allocated
• Produce and deliver error-free vouchers, itineraries, e-tickets and travel packs, ensuring agents receive all relevant documents 8-10 weeks before travel dates (or within 24-48 hours for last-minute bookings)
• Accurately maintain proper filing of documents in the shared systems
• Reconfirm bookings due to travel, including dietary requirements, rooming allocations, and
  other special needs
• Respond promptly to agent queries and ad-hoc requests
• Provide proactive support to colleagues during peak periods or leave cover
• Adhere to the company’s operating manuals and processes
• Participate in training opportunities and proactively expand knowledge of company products, third-party suppliers, and destination information
• Have a proactive and adaptable approach to developing sales skills, systems knowledge, and product expertise
• Encourage inter-department collaboration and contribute to a positive team culture
• Undertake other duties or project work as required

Conditions and Working Hours:

• Office role in Northern Suburbs of Cape Town
• 08:00 – 17:00 with an hour lunch break
• Overtime may be required during peak periods
• You will be required to work alternative South African public holidays, which you be be compensated for with time off in-lieu

This is a live-out role.