Western Cape: Assistant Room Service Manager posted by Hospitality Hire

About the Role

We are seeking a professional Assistant Hotel Room Service Manager to support the Room Service Manager in overseeing all aspects of in-room dining operations. This role ensures that guest orders are delivered promptly, accurately, and to the highest standard of quality, while maintaining operational efficiency and exceptional guest experiences.

Key Responsibilities

• Assist the Room Service Manager in overseeing daily room service operations and schedules
• Ensure prompt, accurate, and professional delivery of in-room dining orders
• Supervise, mentor, and support room service staff, maintaining high service standards
• Address and resolve guest complaints or special requests promptly and professionally
• Coordinate with kitchen, F&B, and housekeeping departments to ensure smooth operations
• Monitor service delivery, adherence to SOPs, and support continuous improvement initiatives
• Oversee order accuracy, presentation, and portion control to maintain brand standards
• Assist with training, coaching, and development of room service team members
• Maintain health, safety, and hygiene standards in compliance with hotel policies and regulations

Requirements

• Minimum 3–5 years’ experience in hotel Room Service or Food & Beverage operations in a 4/5-star property
• Previous supervisory or assistant management experience in room service, F&B, or luxury hotel dining preferred
• Knowledge of hotel PMS (Opera or similar) and room service order management systems
• Hospitality qualification or diploma advantageous
• Excellent leadership, communication, and interpersonal skills
• Ability to remain calm under pressure and resolve guest issues efficiently
• Strong organizational, planning, and operational management abilities
• South African citizen with a valid ID
• Flexibility to work shifts, weekends, and public holidays

Qualifications

• Minimum 3–5 years’ experience in hotel Room Service or Food & Beverage operations
• Hospitality qualification or diploma

How to Apply

All applicants will attend a virtual introduction interview. Ensure your CV is 100% updated. Only candidates with proven Room Service or F&B supervisory experience will be shortlisted. Recruitment aligns with the company’s Employment Equity Plan. Must hold a valid South African ID.

Important Application Notes

• Only candidates with proven Room Service or F&B supervisory experience will be shortlisted
• Ensure your CV is 100% updated
• All applicants will attend a virtual introduction interview