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Western Cape: Client Service Manager Ref: 4134 posted by NDC Personnel

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Job Description

About the Role

NDC Personnel is seeking an experienced Client Service Manager to oversee our Services teams and ensure efficient scheduling, a consistently high standard of customer experience, and effective after-sales service delivery. You will be responsible for managing team performance, tracking key performance indicators (KPIs), overseeing call logging and ticket resolution, and ensuring timely preparation and approval of customer quotations.

Key Responsibilities

  • Manage the Services teams to ensure efficient scheduling
  • Track and report on team KPIs
  • Oversee call logging and ticket resolution
  • Ensure customer quotations are prepared and approved timeously
  • Manage after-sales service delivery

Requirements

  • Minimum 5 years’ experience in a customer service environment
  • At least 3 years of supervisory or management experience
  • Strong IT capability (Excel, Word, Outlook, PowerPoint)
  • Excellent communication skills
  • A professional, customer-focused approach and strong interpersonal skills

Qualifications

  • Grade 12 certificate
  • Matric certificate

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Business Intelligence Jobs in Western Cape

The Western Cape is home to a thriving business landscape, with the business intelligence (BI) sector playing a vital role in driving data-driven decision-making across various industries. Typically, BI professionals are in high demand as organisations seek to harness the power of data analytics to stay competitive and drive growth.

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Generally speaking, salaries for BI roles in Western Cape can vary widely depending on factors such as experience, company size, and industry sector. Common salary ranges for BI professionals in this region typically fall between R800 000 to R1,2 million per annum, although these figures can be higher or lower based on individual circumstances. It is essential to note that salaries may also fluctuate depending on the specific requirements of the role and the level of expertise required.

Common skills for BI professionals include proficiency in data analysis tools such as Excel, SQL, and Tableau; experience with business intelligence software such as Microsoft Power BI or Google Data Studio; strong knowledge of statistical techniques and data visualization best practices; ability to communicate complex insights to non-technical stakeholders; understanding of data governance and security principles; and expertise in working with large datasets. These skills are generally considered essential for success in the BI sector.

BI professionals can be found across a range of industries, including financial services, technology, manufacturing, and more. The finance industry is often a significant user of BI, as it seeks to gain insights into customer behaviour, market trends, and operational efficiency. The technology sector also relies heavily on BI, with companies using data analytics to inform product development, marketing strategies, and sales forecasting.

Career development opportunities for BI professionals in Western Cape are plentiful, with many organisations offering training and development programs to help employees enhance their skills and move into more senior roles. Typically, BI professionals can progress to leadership positions, such as business analyst or senior business intelligence manager, or pursue careers in related fields like data science or research.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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