Develop & optimise detailed customer journey maps across all touchpoints
Analyse customer interactions to identify pain points, trends, and opportunities for innovation
Use data-driven insights to improve the customer lifecycle and satisfaction
Collaborate with marketing, sales, product, and customer service teams to create a seamless experience
Manage cross-functional projects, ensuring timely delivery of customer experience initiatives
Leverage CRM systems & journey mapping tools to enhance customer interactions
Stay ahead of industry trends and integrate best practices in customer engagement
Drive a customer-first mindset across the business, fostering a culture of continuous improvement

Skills & Experience (Not negotiable):
2+ years’ experience in a Senior Marketing/CRM role, preferably in fintech or a high-growth digital business
Strong data analysis & market research skills to translate insights into action
Experience with journey mapping tools and UX/UI principles
Excellent communication & stakeholder management – ability to align CX strategies with business goals
Project management expertise – capable of handling multiple initiatives simultaneously
Passion for customer experience, retention, and engagement
Detail-oriented yet strategic thinker, able to see the big picture of customer management lifecycle
 
 
Contact JADE GELDENHUYS on 021 418 1750, quoting the Ref: CTD000071.
 
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Customer Journey Mapping Manager position available in Western Cape, Western Cape. This job position was posted by Communicate Finance. The job has been posted as a char8000 ad on 2025-03-31 at 01:11:17 in the Professions category