Western Cape: Customer Outreach Agent posted by Signa Opportunity
Posted on 2025-08-29 00:00:00
| Employer | Signa Opportunity |
|---|---|
| Category | Other Sales/Marketing |
| Location | Western Cape / Western Cape |
Job Summary
As the Customer Outreach Agent for our outreach division, you will play a pivotal role in maintaining and enhancing customer relationships within our existing client base. Your primary responsibility will be to proactively engage with customers to facilitate contract renewals and promote the sale of additional services and products. This role is essential for driving customer satisfaction, loyalty, and revenue growth.
Responsibilities:
- Adhere to Feathercom policies and procedures including scripts, credit vetting rules, as well as verification protocols.
- Maintain and enhance customer relationships and engage customers by going the extra mile.
- Maintain enthusiasm and ensure that energy levels are always appropriate.
- Ensure that you maintain excellent telephone etiquette.
- Ensure that the minimum daily targets are met as per the line manager.
- Use Zoho and other approved platforms to contact leads that are provided.
- Ensure that all leads are prioritized and contacted.
- Ensure that you update and maintain records through pipeline management.
- Obtain and update customer information through your telephonic screening.
- Conduct a customer needs analysis to determine a suitable product and/or service.
- Respond efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued.
- Engage in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed.
- Determine eligibility by comparing updated customer information to recommended product requirements.
- Ensure that additional products are offered with each and every interaction.
- Send daily customer interaction reports to the relevant line manager.
- Seize opportunities to upsell products when they arise.
- Manage your customer queries and escalations.
- Log cases for any potential customer query arising from sales calls.
- Provide daily sales reports to the line manager.
- Keep organized with regard to customer interactions and required follow-ups.
- Complete and update all relevant sheets, reports, and trackers, as per company requirements.
- Maintains communication equipment by reporting problems.
- Maintains and improves quality results by adhering to standards and guidelines, and recommending improved procedures.
- Attend staff meetings and Telkom training initiatives.
- Complete all Feathercom-related assessments as instructed by the training department.
- Keep updated with the latest policies, packages, devices, trends, competitive products, and services.
Requirements:
- Matric.
- Call center/ client service will be an advantage.
- South African unemployed youth aged between 18 and 34.
- Must not have taken part on the YES Program before.
Click Go Apply to apply online!
Get Similar Job Alerts
More jobs in Western Cape
More jobs in Western Cape
Browse Other Sales/Marketing Jobs
Browse Signa Opportunity Jobs
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Western Cape: Sales Manager posted by Persona Staff
What Yoursquoll DoIn this pivotal role, yoursquoll drive sales success byDeveloping and executing sales strategies to promote state-of-the-art gastronomic...
View Job
Sales Manager
Western Cape: Technical Service Manager posted by Persona Staff
What Yoursquoll DoYoursquoll be at the forefront of launching and managing all technical service operations for products across the countryDevelop a...
View Job
Technical Service Manager
Western Cape: Software Engineer (Missions) posted by The Hiring House
Key responsibilities main job dutiesnbsp- 3 years of hands-on GUI development and backend service-orientated software.nbsp- Proficiency in cloud-based...
View Job
Software Engineer (Missions)
Western Cape: Software Test Engineer posted by The Hiring House
Key responsibilities main job dutiesnbsp- Create Maintain automated software test systemsnbsp- Execute software tests and produce reports of resultsnbsp-...
View Job
Software Test Engineer
Western Cape: Explosives Manager – Cape Winelands posted by Paqueta Personnel
My client, a well-known company with a global footprint requires a competent and qualified Explosives Manager for their site in Wellington in the heart of...
View Job
Explosives Manager – Cape Winelands
Western Cape: Maintenance Manager posted by Status Staffing
A recent professional profile photo is to accompany your applicationEMPLOYMENT TYPEnbsp nbsp nbspnbspnbspnbspnbspnbspnbspnbspnbspnbsp PermanentSECTORnbsp...
View Job
Maintenance Manager
Western Cape: Restaurant Administrator posted by Craven Cottage CC
DutiesnbspAdministrative DutiesnbspManage and maintain records of staff schedules, leave requests, and attendance logsHandle general correspondence, phone...
View Job
Restaurant Administrator
Western Cape: HR Officer posted by FROGG Recruitment
HR Officer Cape town Airport Industrial Our client in Cape Town Airport Industrial is looking for a HR Officer with 4-5 years experience. You need to...
View Job
HR Officer
Western Cape: Assembler posted by Persona Staff
ResponsibilitiesAssembly and modification of filterbanks, filters, water meters and FDS.Assist in the warehouse when required.Assist in the yard with...
View Job
Assembler
Western Cape: Continuous Improvement Engineer posted by Persona Staff
ResponsibilitiesnbspResponsible for identifying and prioritizing high frequency breakdowns as well as downtimes by analysing the production and maintenance...
View Job
Continuous Improvement Engineer
Western Cape: Picker/Checker posted by Persona Staff
ResponsibilitiesPicking and packing of orders.Offloading containers.Loading trucks.Assist in checking the incoming stock, packing the stock in the correct...
View Job
Picker/Checker
Western Cape: IT Consultant posted by Persona Staff
REQUIREMENTS2-4 years working experience in a similar roleValid Drivers LicensenbspA and N or MCSEMCITPClear understanding of office 201020132016...
View Job
IT Consultant
Western Cape: Junior Graphic Designer posted by Persona Staff
RequirementsProficiency in Adobe Creative Suite Photoshop, Illustrator, Premiere ProStrong design skills for posters, brochures, pamphlets, business cards,...
View Job
Junior Graphic Designer
Western Cape: Account Manager posted by Persona Staff
DUTIES INCLUDE but is not limited toFocus on presenting, negotiating, and selling innovative brand-building solutions to various clients.nbspIdentify...
View Job
Account Manager
Western Cape: Senior Brand Manager posted by Communicate Finance
Brand Strategy amp Growth Develop and drive brand strategy across key initiatives and customer segments. Lead go-to-market plans with data-backed...
View Job
Senior Brand Manager
Western Cape: Sales System Manager posted by RareCruit
You will be responsible for the optimisation of the systems in the sales office and evaluation of systems.RequirementsKnowledge of OPERA, PMS Systems and...
View Job
Sales System Manager
Western Cape: DNE Laser Operator posted by ESG Recruitment
Work ExperienceQualificationsMust have matric.At least 3 - 5 yrs experience.CNC Laser Cutter.CNC BendingTube Cutting.
View Job
DNE Laser Operator
Western Cape: QA Engineer posted by Communicate Finance
Somewhere between a detective and a craftsman lies a rare kind of professional mdash one who doesnrsquot just catch bugs but anticipates them. In this role,...
View Job
QA Engineer
Western Cape: Sales Consultant (Remote – Overberg/Winelands Area) posted by Status Staffing
A recent professional profile photo is to accompany your applicationEMPLOYMENT TYPEnbsp nbsp nbspnbspnbspnbspnbspnbspnbspnbspnbspnbsp PermanentSECTORnbsp...
View Job
Sales Consultant (Remote – Overberg/Winelands Area)
Western Cape: General Manager posted by Manpower Group
Key ResponsibilitiesLeadership amp Team ManagementLead and inspire a team of 50ndash100 employees across various departmentsSet performance expectations,...
View Job
General Manager
Western Cape: Toolroom Production Supervisor (Press & Plating) posted by West Coast Personnel
Key ResponsibilitiesSupervise and coordinate daily operations across the toolroom, press, and plating sections including Tornos cam-auto machinesSet up,...
View Job
Toolroom Production Supervisor (Press & Plating)
Western Cape: Linux Systems & Database Administrator posted by Communicate Finance
Deploy and support cutting-edge web applicationsGet hands-on with Oracle and Postgres database deploymentsWrite crisp SQL scripts to tackle real customer...
View Job
Linux Systems & Database Administrator
Western Cape: Admin & Personal Assistant posted by BRAIT DISTRIBUTORS
We are seeking a highly organized and proactive Admin Personal Assistant to support daily business operations and executive-level functions. The ideal...
View Job
Admin & Personal Assistant
Western Cape: Machine Tool Technician / Machine Tool Millwright / CNC Service Engineer posted by Trading Places Recruitment (Pty) Ltd
Qualified Trade Tested Millwright5 years experience in the repairs of CNC Machining amp Turning CentersFamiliar with Fanuc and Siemens PLC and Control...
View Job
Machine Tool Technician / Machine Tool Millwright / CNC Service Engineer
Western Cape: Millwright posted by Rite Recruitement
EducationExperience -Grade 12Red Seal Trade TestDiplomaEnsure maximum machine availability through effective repairs amp maintenance on all factory...
View Job
Millwright