Date | 2025-01-30 |
---|---|
Job Title | Customer Services Consultant |
Employer | Kinesis Holdings More Information |
Salary | 11000 |
Category | Sales Marketing |
Location |
Western Cape / Western Cape |
Job Summary
Responsibilities:
- Respond to customer questions regarding products, services, order status, and account information via email, or chat.
- Assist customers in placing, modifying, or cancelling orders and ensure accurate entry of order details.
- Handle customer complaints about issues like damaged items, incorrect orders, or delivery delays, aiming to provide a satisfactory resolution.
- Offer detailed information about products, including specifications, availability, and pricing, to help customers make informed decisions.
- Assist customers in tracking their orders, updating them on estimated delivery times, and resolving any issues with delivery.
- Guide customers through the return and refund process, ensuring company policies are followed and that customers receive timely updates.
- Identify opportunities to recommend additional or alternative products that may suit the customer’s needs.
- Record customer feedback and complaints to share with the relevant departments, helping the company improve its products and services.
- Ensure compliance with company policies, procedures, and quality standards during all customer interactions.
- Work closely with teams like logistics, inventory, and marketing to resolve customer issues and ensure seamless service delivery.
Requirements:
At least 3 years experience working on an online retail campaign in a call centre.
Matric
Fibre/ 5G as this is a WFH position
Customer Services Consultant position available in Western Cape, Western Cape. This job position was posted by Kinesis Holdings. The job has been posted as a char8000 ad on 2025-01-30 at 01:25:02 in the Sales Marketing category
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