Director Of Front Office
Posted on 2025-04-16
| Employer | Craven Cottage CC |
|---|---|
| Salary | 0 |
| Category | Professions |
| Location | Western Cape / Western Cape |
Job Summary
Duties:
Leading and Supervising Staff: manages and motivates a team of front office staff, including front desk agents, concierge staff, bellmen, and other related positions.
Ensuring Guest Satisfaction: responsible for ensuring a positive and memorable guest experience, addressing guest concerns, and implementing service standards.
Managing Front Office Operations: this includes overseeing daily activities, such as guest check-in/check-out, reservations, and handling guest inquiries.
Financial Management: responsible for managing the front office budget, ensuring operational efficiency, and maximizing revenue opportunities.
Developing and Implementing Policies and Procedures: involved in developing and implementing front office policies, procedures, and training programs.
Cross-Departmental Communication: work closely with other departments, such as housekeeping, sales, and engineering, to ensure smooth operations and guest satisfaction.
Resolving Guest Issues: responsible for addressing guest complaints and resolving issues in a timely and effective manner.
Maintaining Property Standards: ensure that the front office and public areas are maintained to the highest standards of cleanliness, appearance, and functionality.
Staying Current with Industry Trends: keep abreast of industry trends, best practices, and new technologies to enhance front office operations and guest services.
Requirements:
Grade 12
Bachelor’s degree in hospitality management or related field.
At least 3-5 years of management experience in a Front Office setting, preferably in a luxury environment.
Ability to motivate, train, and evaluate staff.
Excellent written and verbal communication skills, as well as the ability to build rapport with guests and team members.
Ability to manage multiple tasks, prioritize effectively, and maintain a well-organized environment.
Exceptional customer service skills, with a focus on providing “wow experiences”.
Ability to identify and resolve guest issues and operational challenges.
Proficiency in Microsoft Office Suite and other relevant software.
Understanding of budgeting, cost control, and revenue management.
Director Of Front Office position available in Western Cape, Western Cape. This job position was posted by Craven Cottage CC. The job has been posted as a char8000 ad on 2025-04-16 at 01:35:40 in the Professions category
Click Go Apply to apply online!
You might also like these jobs in the same area.
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Johannesburg: Director Of Consulting
Key Responsibilities: Design and implement data-driven consulting programs for clients, focusing on new products, strategy, digital, and commercial service offerings. Address complex strategic challenges and create actionable roadmaps for successful progra
View Job
Director Of Consulting
Johannesburg: Director Of Public Affairs
Director of Government Relations to lead our government relations activities. Main Responsibilities The Director of Government Relations will represent the interests of the company with Government, political audiences and other relevant stakeholders. The p
View Job
Director Of Public Affairs
Port Elizabeth: Executive Assistant To The Finance Director posted by Profile Personnel
Well established automotive company are seeking a qualified and experienced applicant to join their dynamic team. As a direct report to the Finance Director, the personal assistant`s role is to assist and support with the coordinating, preparation and admi
View Job
Executive Assistant To The Finance Director
Johannesburg: Chief Financial Officer / Financial Director posted by Fempower Personnel
My Client, a JSE Listed Oil and Gas company based in Johannesburg is urgently seeking to employ a qualified CFO on 12 months contract to perm in the future. The role will report directly to the Chief Executive Officer.The incumbent should have strong finan
View Job
Chief Financial Officer / Financial Director
Cape Town: Director Of Retail posted by Talent Acquisition Consulting
Position Purpose This role is responsible and accountable for the overall strategy, sales, marketing, profitability and operations of the Retail (own store network), Direct to Consumer (D2C) and Business Development division. This role will provide clear d
View Job
Director Of Retail
Cape Town: Management Of Information And Communication Director (It Management) posted by Deka Minas (Pty) Ltd
Please note that this position is based in The Middle East, relocation, accommodation and additional benefits apply. A trusted and well established client of ours in The Middle East is seeking an experienced Management of Information and Communication Dire
View Job
Management Of Information And Communication Director (It Management)
South Africa: Director Of Sales And Marketing posted by Zeebra Junction Specialist Recruitment
Overview My Client a Deluxe Hotel in West Africa (Part of an International Hotel Group) is looking for a high-performing Sales and Marketing Director ( French Speaking) The successful candidate will meet our customer acquisition and revenue growth objecti
View Job
Director Of Sales And Marketing
South Africa: Executive Secretary / Personal Assistant To Director Of Safety posted by PRO Personnel Employment Agency
Requirements:Proven experience in a similar Executive Secretary or Personal Assistant role.Previous expatriate experience is essential.Exceptional organizational and time management skills.Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerP
View Job
Executive Secretary / Personal Assistant To Director Of Safety
South Africa: Managing Director – Offshore Structuring & Fiduciary Services posted by She recruit
Skills & Experience required:Educational Qualifications:A degree in Accounting, Finance, Business Administration, or Law.Professional qualifications such as ACCA, ACA, CFA, or CPA are highly preferred.Professional Experience:10+ years of experience in
View Job
Managing Director – Offshore Structuring & Fiduciary Services
Johannesburg South: Director Of Consulting posted by Network Finance
Key Responsibilities:Design and implement data-driven consulting programs for clients, focusing on new products, strategy, digital, and commercial service offerings.Address complex strategic challenges and create actionable roadmaps for successful program
View Job
Director Of Consulting
Durban: Director Of Operations – Agriculture posted by Farm Manager SA
MINIMUM REQUIREMENTS Agricultural degree or equivalentPost graduate business qualification would be a strong advantageMinimum of 10 years in farming operations industry with at least 5 years at senior management levelProven sound financial backgroundP
View Job
Director Of Operations – Agriculture
South Africa: Director Of Front Office – Bantry Bay posted by HotelJobs
Large Hotel in Bantry Bay is looking for a Director of Front Office.The candidate will be responsible for the management of all aspects of t... Director Of Front Office - Bantry Bay position available in South Africa, South Africa. This job position was po
View Job
Director Of Front Office – Bantry Bay
Western Cape: Director Of Front Office posted by Craven Cottage CC
Duties: Leading and Supervising Staff: manages and motivates a team of front office staff, including front desk agents, concierge staff, bellmen, and other related positions.Ensuring Guest Satisfaction: responsible for ensuring a positive and memorab
View Job
Director Of Front Office