Job Description
Western Cape – South Africa
- Administer the submissions of the Sales Division and ensure that applications are captured and scanned within the required time.
- Ensure that the completed supervision questionnaires are scanned and uploaded.
- Prepare for weekly Sales meetings by ensuring that application and contract stock are sufficient.
- Submit weekly and monthly reports to the Line Manager.
- Assist with clients where necessary including, but not limited to amendments, cancellations, claims and any general query.
- Effectively manage the Administrators and provide training where required.
- Grade 12 or similar qualification is essential.
- Excellent written and verbal communication skills in English is essential.
- Additional Language(s) will be advantageous.
- Minimum of 1 to 2 years proven work experience Funeral Insurance.
- Admin office work and customer service experience will be required.
- Experience with MS Office, especially Excel, Word and Outlook are required.
- Must have a minimum typing speed of 25 words per minute (will be tested).
- RE5 (desirable).
- Ensure that clients are addressed in a professional, helpful, and friendly manner:
- Effective listening skills, patience, and empathy.
- Good time management and attention to detail.
- Be self-motivated, work independently and as part of a team.
- Adhere to deadlines and be able to work under pressure.
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