Western Cape: Frontshop Assistant – Die Boord posted by Dis-Chem Pharmacies

About the Role

Dis- Chem Die Boord store in Paarl, requires a Frontshop Assistant to uphold the merchandising standards whilst supporting the customer service at point of sales in accordance with Dis-Chem policies and procedures.

Key Responsibilities

• Ensure that full ranges of products are on the shelves at all times and neatly presented.
• Maintain the stock on the shelves to ensure it has not reached its sell by date.
• Restock merchandise when needed to ensure maximum sales.
• Follow up on all out of stock queries from customers in line with the customer service out of stock list.
• Store and pack delivered stock and/ or stock pulled from the storeroom in the correct space.
• Ensure merchandise displays, labels and pricing are correct at all times and report price discrepancies to management.
• Keep the storeroom organised, neat and tidy.
• Keep up to date with new product knowledge to effectively assist customers.
• Assist with restocking of merchandise and supplies when needed to ensure maximum sales.
• Assist with back shopping when required.
• Handle merchandise carefully to prevent losses.
• Transact all purchases receive, verify and process all payments such as cash, cards, vouchers, coupons and any other acceptable payments.
• Exchange merchandise for customers and accept returned goods by customers when authorised to do so by the Frontshop Leader.
• Process all loyalty cards including those of accelerated partners.
• Ensure cash is placed in the drop safe according to standard operating procedures.
• Ensure all line voids and price changes are approved and signed by a Frontshop Leader and/ or Retail Store Assistant.
• Ensure accurate cash flow at all times.
• Facilitate rotation of stock on a regular basis and adhere to Dis-Chem stock control procedures.
• Report low stock levels, items that are out of stock, damaged stock and expired stock to management.
• Assist with the counting of stock files and general stocktaking.
• Identify and report damaged and expired stock immediately to management.
• Assist with the loading and off-loading of stock when needed.
• Ensure boxes are flattened after unpacking stock and taken to the designated area.
• Establish a professional relationship with customers and provide friendly, helpful, courteous assistance and advice to all customers.
• Report customer compliments and complaints to management.
• Adhere to the customer turnover per hour rate as per company benchmark.
• Assist with the training of new and current team members.
• Ensure that outgoing stock/ items/ scripts are scanned and paid for.
• Keep daily takings (cash, cheques, vouchers, card slips, line voids and incomplete dockets) inside the till drawer until they are placed in the drop safe.
• Report bad and suspicious behaviour for both staff and customers to management.
• Maintain housekeeping according to Dis-Chem standards.
• Adhere to Dis-Chem Policies and Standard Operating Procedures.
• Adhere to Health and Safety rules and regulations.
• Adhere to the Dis-Chem uniform and personal appearance policy.

Requirements

Knowledge of retail operations and administration, finds solutions to potential issues as well as knowing when to escalate the problem and what level to escalate it to. Comprehending fundamental arithmetics like addition, subtraction, multiplication and division. Conveys ideas and facts verbally using language Addresses customer questions in a timely manner Recognises the need for procedures and follows relevant procedures. Takes personal responsibility for the quality and timeliness of work and achieves results with little oversight.

Qualifications

• Grade 12 Matric or Senior Certificate

Salary & Benefits

Market-related salary, Provident Fund, Staff Account Medical Aid