Western Cape: General Manager – Branch Operations posted by Time Personnel
Posted on 2025-07-14 00:00:00
| Employer | Time Personnel |
|---|---|
| Category | Factory Manager |
| Location | Western Cape / Western Cape |
Job Summary
- Matric certificate (minimum), with relevant tertiary qualification in Business Management, Operations Management, or a related field will be advantageous
- PSIRA registration (if in security industry) is an advantage
- Valid driver’s license and willingness to travel within the region
- Minimum 5–10 years’ experience in a management role, preferably in the security, cleaning, or facilities management industry
- Strong understanding of operational management in service-based industries
- Sound financial acumen with experience managing budgets and profitability
- Excellent leadership and people management skills
- Proven track record in business development and client relationship management
- Knowledge of relevant industry regulations (e.g. PSIRA for security)
- Excellent communication skills (written and verbal)
- Ability to work under pressure and solve complex operational challenges
KEY RESPONSIBILITIES
- Branch Operations Management
- Oversee day-to-day branch activities to ensure high-quality service delivery.
- Implement operational policies and procedures in line with company standards.
- Monitor service contracts to ensure compliance with client requirements and SLAs.
- Financial Management
- Prepare and manage branch budgets, forecasts, and financial reporting.
- Drive revenue growth and profitability through effective cost management and business development.
- Analyse financial performance and implement corrective measures where necessary.
- Client Relationship Management
- Develop and maintain strong relationships with existing clients.
- Address client concerns promptly and effectively to ensure retention and satisfaction.
- Identify and pursue new business opportunities within the region.
- Staff Leadership & Development
- Lead, mentor, and motivate branch staff across operational and administrative functions.
- Ensure adequate staffing levels and compliance with labour laws and company HR policies.
- Oversee training and development programs to enhance staff skills and performance.
- Compliance & Quality Assurance
- Ensure compliance with all relevant legislation, including PSIRA (for security) and health & safety regulations.
- Conduct regular audits and inspections to maintain high operational standards.
- Implement and maintain ISO and other quality management systems where applicable.
- Reporting & Communication
- Provide regular reports to senior management on branch performance, risks, and strategic initiatives.
- Communicate effectively with internal teams to ensure alignment with company goals.
Salary: R negotiable dependent on experience. Performance-based incentives and benefits.
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