Job Description
About the Role
Craven Cottage CC is seeking a Guest Relations Specialist to join their team in Cape Town, Western Cape. As the first point of contact for guests, you will be responsible for ensuring an exceptional guest experience across multiple platforms, including Airbnb, Booking.com, and direct bookings.
Key Responsibilities
- Handle guest communication across multiple platforms (Airbnb, Booking.com, direct bookings, email, and phone).
- Provide accurate, prompt, and professional responses to guest inquiries, complaints, and requests.
- Manage the flow of communication between guests, housekeeping, and maintenance teams to ensure smooth check-ins and stays.
- Follow up on guest feedback and coordinate solutions to enhance the overall experience.
Requirements
- Grade 12
- A formal hospitality qualification will be an advantage
- Strong leadership and mentoring capabilities.
- Excellent written and verbal communication skills.
- Professional, calm, and empathetic approach to problem resolution.
- Ability to manage multiple communication channels simultaneously.
- Proficiency in OTA systems (Airbnb, Booking.com, etc.) and property management software (PMS).
- Attention to detail and strong organizational skills.
- Team-oriented, adaptable, and proactive mindset.
Qualifications
No formal education qualifications are required for this role.
Salary & Benefits
Salary details will be discussed during the interview process.
[DO NOT include a “How to Apply” section – this is added automatically]
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Media/Photography Jobs in Western Cape
The Western Cape, South Africa is home to a thriving media and photography industry, offering a range of career opportunities for those with a passion for visual storytelling and digital content creation. Typically, this field is driven by the growth of technology and social media, leading to an increased demand for skilled professionals who can produce high-quality content.
Generally, salaries in this industry vary widely depending on factors such as experience, company size, and industry sector. While it’s difficult to provide exact figures, broad salary ranges for media and photography positions in Western Cape typically fall within the following bands: R300 000 – R600 000 per annum for junior roles, and R600 000 – R1 200 000 per annum for senior or specialized positions. However, salaries can fluctuate based on individual circumstances, industry trends, and geographic location.
Common skills required for media and photography roles in Western Cape include proficiency in Adobe Creative Suite, experience with camera equipment and editing software, strong visual storytelling skills, attention to detail, excellent communication and interpersonal skills, and the ability to work under pressure. Additionally, knowledge of SEO principles, social media platforms, and content management systems can be beneficial.
The financial services sector, technology industry, and manufacturing sector are common industries that employ media and photography professionals in Western Cape. Other sectors, such as tourism, education, and healthcare, also value the skills offered by this profession. Often, companies in these sectors require media professionals to create engaging content for their websites, social media channels, and marketing materials.
Career development opportunities for media and photography professionals in Western Cape are diverse and varied. Typically, senior roles involve leading teams of photographers and editors, while specialized positions may focus on video production, social media management, or brand storytelling. Common career progression paths include moving from junior to senior roles within the same company, taking up freelance work, or starting one’s own business. With experience and continuous skill-building, professionals in this field can expect to see significant growth and advancement opportunities.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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