Menu Close

Western Cape: Guest Relations Team Lead posted by Craven Cottage CC

Western Cape: Guest Relations Team Lead posted by Craven Cottage CC

Posted on 2025-07-03 00:00:00

Job Summary

Duties:
 
Ensure that the reception functions related to all guest touch points are performed according to standards, including guest interaction, hosting duties and administrative tasks.
Ensure that the Reception and Guest Relations team obtains all required reservation information prior to arrival and follows up on arrival details on the day.
Oversee the meeting and greeting of guests, and the guest arrival experience including all amenities, welcome and check-in.
Oversee the guest departure experience, including payment of the account and obtaining keys where applicable, check out, lunch packs, and farewell.
Ensure that guests are being offered information regarding all services, accommodation and facilities.
Ensure ultimate guest relations in the lodge, ensuring that the personal attention level is maintained.
Be present for the hosting of meals when required.
Ensure that periodic room checks and checks of the guest areas are conducted, ensuring that Ensure that housekeeping standards are maintained.
Ensure that Maintenance issues are tracked and communicated with the Maintenance department to ensure a swift follow up.
Ensure that the guest database is updated
Ensure that administrative functions are performed accurately and according to standards, including completing and updating the day sheet, ensuring that pending transactions and outstanding balances in PANstrat are cleared on the day, correct billing and invoicing, Reception reports.
Assist in the effective planning, supervision and hosting of onsite activities
Ensure effective communication of reservation information and guest preferences / dietary requirements to all departments prior to arrival and throughout the stay.
Ensure effective communication within the company and property as well as with third parties
Ensure that information on multi-property guests is sent timeously.
Ensure all guest complaints are reported to your Head of Department / Management immediately.
Ensure that all items of equipment are correctly cleaned and stored.
Coordinate an effective and efficient payroll management / resource allocation
Ensure the stock control, stock take, and requisition procedures are strictly followed according to par levels and property and company standards, ensuring accuracy.
To follow, monitor, manage, train, review and implement performance standards
Ensure that departmental operations and training manuals are prepared and updated.
  
Requirements:
 
Grade 12
A formal qualification
Management experience in Guest Relations / FOH in a 5* hotel / hospitality environment.
Sound knowledge of MS Office Suite.
PAN Hospitality knowledge will be an advantage
Experience with the highest level of customer service in a luxury environment.
Knowledge on the operation of in-room equipment and appliances.
Sound knowledge of all departments / operations

View Job  North West: Executive Chef posted by Craven Cottage CC

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Western Cape, Western Cape

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Western Cape: Field sales Representative posted by Affinity Life Limited

We are hiringWe are excited to announce an opportunity for dynamic individuals to become a part of our esteemed team. We are looking for candidates who have...


View Job
Field sales Representative

Western Cape: Occupational Therapist posted by Ikho Direct Recruitment

Locum Occupational Therapists Western CapeAre you an experienced Occupational Therapist seeking flexible locum work? We have opportunities across various...


View Job
Occupational Therapist

Western Cape: Physiotherapist posted by Ikho Direct Recruitment

Urgent Locum Opportunity Physiotherapists Needed Across The Western CapeWe are urgently seeking qualified and experienced Physiotherapists to join our team,...


View Job
Physiotherapist

Western Cape: Outbound Sales Consultant – Urgently needed posted by Janine Crowster

What will you do? Selling products telephonically Achievement of sales targets and objectives Adherence to Quality and Compliance processes to minimize...


View Job
Outbound Sales Consultant – Urgently needed

Western Cape: Auto Electrician posted by Cape Auto Electric

A well-established auto electrical company with 50 years experience in the industry requires a qualified Auto Electrician with a valid drivers license and a...

View Job  Johannesburg: Specialist Project Manager

View Job
Auto Electrician

Western Cape: Business Developer posted by GSDI SA

Job Description Developing and executing strategies to acquire new clients in diverse industries, from transportation to retail, who are looking to enhance...


View Job
Business Developer

Western Cape: Nail Tech/Supervisor-Qatar posted by Kozma&Kozma

Are you a talented and experienced Nail Technician with leadership skills? Our Luxury Salon in Qatar is looking for a Nail TechSupervisor to oversee our...


View Job
Nail Tech/Supervisor-Qatar

Western Cape: Retail Store Manager posted by The David Legacy

Two Retail Store Manager positions available, one at Barrydale Western Cape branch and one at Strandfontein Mitchells Plain branch.Our client in the food...


View Job
Retail Store Manager

Western Cape: Digital Content Planner posted by InteractiveMedia

Were a small but ambitious digital agency in Somerset West, near Cape Town, seeking a creative, organised, and proactive content planner to join our team....


View Job
Digital Content Planner

Western Cape: Sales Campus Manager posted by NA Consulting

Are you a self-motivated, driven, customer focused and assertive Sales Manager with strong leadership and mentoring skills. Can you close your own sales and...


View Job
Sales Campus Manager

Western Cape: Project Manager posted by Scholtz Partners International

Our client in the Airconditioning industry is looking for a Project Manager. The candidate will be responsible for overseeing projects to run smoothly and...


View Job
Project Manager

Western Cape: Admin Assistant posted by Talent Fox SA

Our client, a national food manufacturing company is seeking to employ an Admin Assistant to join their production facility in Cape Town.Minimum...


View Job
Admin Assistant

Cape Town City Centre: Civil / Design Engineer, Western Cape, Northern Suburbs

Applicants are required to meet the following criteria TechNDip Civil Engineering Construction with at least 2 years related experience Good...


View Job
Civil / Design Engineer, Western Cape, Northern Suburbs

Western Cape: Junior Driver -Code 10 – George Area posted by Staffing-Jet

Responsible for transporting goods safely and efficiently while adhering to all traffic regulations and company policies whilst ensuring timely deliveries...


View Job
Junior Driver -Code 10 – George Area

Western Cape: TERREIN (SITE) VOORMAN – DRINGEND BENODIG posted by Jolene Van Schalkwyk

Verkieslik kennisondervinding van betonvloere betonvloerwerkeGeldige bestuurslisensieWoonagtig in KuilsrivierBrackenfell areaMoet in noue verband met 15...


View Job
TERREIN (SITE) VOORMAN – DRINGEND BENODIG

Langebaan: Telesales Consultant – Langebaan, Western Cape

Responsibilities Drive sales by contacting potential or existing customers to promote products and services. Assist walk-in clients with product advice and...

View Job  Western Cape: Guest Experience Consultant posted by Craven Cottage CC

View Job
Telesales Consultant – Langebaan, Western Cape

Vredenburg: Sales Representative – Vredenburg, Western Cape

Key Responsibilities Identify and pursue new business opportunities within the building materials sector. Build and maintain strong client relationships,...


View Job
Sales Representative – Vredenburg, Western Cape

South Africa: NAM 15898 – Accountant – Western Cape

Employer Description Refinery Company Job Description Duties Full function accounting Payroll Administration Fixed Assets Depreciation Budgets Forecasts...


View Job
NAM 15898 – Accountant – Western Cape

South Africa: NAM 15895 – Admin Assistant & Receptionist – Western Cape

Employer Description Refinery Company Job Description Full function receptionist duties as well as provide administrative support. Qualifications Matric...


View Job
NAM 15895 – Admin Assistant & Receptionist – Western Cape

Western Cape: Counter Parts Sales

Minimum Requirements Must have at least 7 years experience in a Tractor Parts Sales capacity within the Agriculture Industry Must have a Grade 12...


View Job
Counter Parts Sales

Western Cape: Retail Sales Assistant posted by Scholtz Partners International

VA Waterfront, Cape TownAre you passionate about luxury products, exceptional customer service, and working in a vibrant retail environment? Our client, a...


View Job
Retail Sales Assistant

Cape Town City Centre: Financial Manager – Flexible Packaging Manufacturing – Western Cape

Minimum requirements for the role A tertiary qualification that being either a BCom or diploma in accounting or related finance qualification is preferred....


View Job
Financial Manager – Flexible Packaging Manufacturing – Western Cape

Western Cape: Sales Representative – Urgent posted by Montana Recruitment

Sales Representative is Required by a Company in Western CapeExcellent communication skills both verbal and in written form. Experience in identifying and...


View Job
Sales Representative – Urgent

Western Cape: Grade III RW Instructor

Minimum Requirements Minimum 500 total flight hours, with at least 100 hours of instructional experience CPL H with valid Grade III Instructor Rating Valid...


View Job
Grade III RW Instructor

Western Cape: Grade II RW Instructor

Minimum Requirements Minimum 500 total flight hours, with at least 100 hours of instructional experience CPL H with valid Grade II Instructor Rating Valid...


View Job
Grade II RW Instructor

Share this to someone who needs a job:
Posted in Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area