Western Cape: Hotel Duty Manager posted by Craven Cottage CC

January 16, 2026 Jobs in South Africa

Craven Cottage CC

Western Cape

Media/Photography

Job Description

About the Role

We are seeking a highly experienced Duty Manager to join our team at Craven Cottage CC in the Western Cape. As the primary coordinator and communicator between departments, you will play a crucial role in ensuring seamless guest experiences across all touchpoints. With a strong focus on personalized interactions, efficient operations, and exceptional customer service, we are looking for someone who can drive innovation and excellence in our hotel’s services.

Key Responsibilities

Serve as the primary coordinator and communicator between departments to align schedules, share relevant guest information, and support smooth operation of guest services.
Monitor and manage guest information in the CRM, ensuring data is current, filtered appropriately, and leveraged to enhance personalized experiences.
Act as the first point of contact for guest interactions across all touchpoints; anticipate guest needs and follow through to exceed expectations.
Respond promptly and professionally to guest feedback and complaints, ensuring timely resolution and guest satisfaction.
Collaborate closely with Front Office, Reservations, and all operational teams to deliver consistent, high-quality guest experiences.
Compile, develop, and execute innovative guest experience initiatives that foster positive engagement and loyalty.
Ensure the ambiance, presentation, and overall guest environment in all outlets is welcoming and meets brand standards.
Coach and support staff across outlets to maintain high service standards and ensure competency in their guest-facing roles.
Support the implementation of on-the-job training and continuous skills development programs to maximize team effectiveness.
Work with management to review, assess, and improve processes, policies, and service delivery strategies to enhance guest satisfaction.
Maintain a proactive approach toward sustainability initiatives and lead by example in fostering a responsible guest environment.
Handle emergency situations or unexpected issues calmly and efficiently, coordinating with relevant departments as needed.

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Requirements

Matric
Tertiary qualification in Hospitality or Hotel Management
Minimum of 3 years Duty Manager or Assistant Hotel Management experience
Previous 5* Hotel experience would be advantageous
Computer skills including proficiency in the use of Protel and MS office

Salary & Benefits

Salary will be discussed during the interview process.

How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Media/Photography Jobs in Western Cape

The Western Cape, South Africa is home to a thriving media and photography industry, offering a range of career opportunities for those with a passion for visual storytelling and digital content creation. Typically, this field is driven by the growth of technology and social media, leading to an increased demand for skilled professionals who can produce high-quality content.

Generally, salaries in this industry vary widely depending on factors such as experience, company size, and industry sector. While it’s difficult to provide exact figures, broad salary ranges for media and photography positions in Western Cape typically fall within the following bands: R300 000 – R600 000 per annum for junior roles, and R600 000 – R1 200 000 per annum for senior or specialized positions. However, salaries can fluctuate based on individual circumstances, industry trends, and geographic location.

Common skills required for media and photography roles in Western Cape include proficiency in Adobe Creative Suite, experience with camera equipment and editing software, strong visual storytelling skills, attention to detail, excellent communication and interpersonal skills, and the ability to work under pressure. Additionally, knowledge of SEO principles, social media platforms, and content management systems can be beneficial.

The financial services sector, technology industry, and manufacturing sector are common industries that employ media and photography professionals in Western Cape. Other sectors, such as tourism, education, and healthcare, also value the skills offered by this profession. Often, companies in these sectors require media professionals to create engaging content for their websites, social media channels, and marketing materials.

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Career development opportunities for media and photography professionals in Western Cape are diverse and varied. Typically, senior roles involve leading teams of photographers and editors, while specialized positions may focus on video production, social media management, or brand storytelling. Common career progression paths include moving from junior to senior roles within the same company, taking up freelance work, or starting one’s own business. With experience and continuous skill-building, professionals in this field can expect to see significant growth and advancement opportunities.

This information provides general career guidance. Actual salaries and requirements vary by employer.

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