Job Description
About the Role
We are seeking a highly skilled and experienced Reception Shift Leader to join our team at The President Hotel in Cape Town. As a key member of our front office, you will be responsible for delivering exceptional guest service and ensuring seamless operations during assigned shifts.
Key Responsibilities
- Lead the front desk team during assigned shifts, ensuring service excellence at all times
- Welcome guests and deliver a warm, professional first impression
- Oversee smooth and efficient check-ins, check-outs, and billing procedures
- Resolve guest enquiries, requests, and complaints promptly and professionally
- Ensure service delivery aligns with the hotel’s luxury positioning
Operational & Administrative Responsibilities
- Supervise daily front office operations and ensure SOPs are followed
- Accurately manage reservations, billing, and guest profiles on Opera PMS
- Prepare and conduct detailed shift handovers
- Support staff scheduling, break management, and shift coordination
- Liaise effectively with Housekeeping, Porters, Maintenance, and Management
- Assist with training, mentoring, and performance guidance of reception staff
Minimum Requirements
- Matric or equivalent qualification
- Minimum 2 years’ experience as a Reception Shift Leader or Senior Receptionist within a large, branded hotel
- Opera PMS experience is essential
- Strong guest service background in a 4 or 5-star branded hotel environment
- Valid South African ID or valid work permit
- Computer literacy including Opera PMS and Microsoft Office
Key Skills & Attributes
- Professional, confident, and guest-focused leadership style
- Excellent communication and interpersonal skills
- Strong organisational skills and attention to detail
- Ability to remain calm and effective under pressure
- Hands-on, solutions-driven approach
- Impeccable grooming and professional presentation
- Reliable, accountable, and team-oriented
Salary & Benefits
Competitive market-related salary, company contribution toward medical aid and pension fund, staff meals on duty, uniform provided, ongoing training and development opportunities, discounts on dining, accommodation, and selected hotel facilities.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Front Office Jobs in Western Cape
The Front Office position is a crucial role in many industries across the Western Cape region, typically requiring strong administrative and organizational skills to manage day-to-day operations. Generally, this field encompasses various roles such as receptionists, administrators, and executive assistants who provide support to high-level executives or management teams.
Typically, salaries for Front Office positions in Western Cape fall within a broad range of R400 000 to R1 500 000 per annum, depending on factors like experience, company size, industry sector, and specific job requirements. It’s essential to note that actual salaries can vary significantly based on individual circumstances, and actual figures may be higher or lower than these general estimates.
Common skills required for Front Office positions include excellent communication and interpersonal skills, proficiency in Microsoft Office software, ability to maintain confidentiality and handle sensitive information, and strong organizational and time management skills. Other essential skills often include experience with HR systems, event planning, and budgeting. A degree in Business Administration or a related field is commonly preferred, although some companies may also consider candidates with relevant work experience.
Front Office positions are commonly found in various industries such as financial services sector, technology industry, manufacturing sector, and corporate offices. These roles often involve supporting senior executives, coordinating meetings and appointments, managing calendars, and handling correspondence.
Career development opportunities for Front Office professionals are diverse and varied, with many roles offering a clear path for career progression. Generally, experience in this field can lead to promotions into supervisory or management positions, or even specialized roles like HR or operations management. With continued professional development and training, individuals in these roles can also transition into related fields such as project management, business analysis, or consulting.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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