Western Cape: HVAC Field Engineer posted by Execustaff South Africa (Pty) Ltd
Posted on 2025-05-22 00:00:00
| Employer | Execustaff South Africa (Pty) Ltd |
|---|---|
| Category | FMCG Retail |
| Location | Western Cape / Western Cape |
Job Summary
To cover all aspects of post-Sales, understanding of The Company’s’s FE (Field Event) engineering and The Company’s installation standard in order to implement them in field by engaging in visual/spot commissioning of installation, matching system selection report or drawings with the actual installation scenario, start-up the systems, troubleshooting and ensuring customer satisfaction at all times.
Key responsibilities for this position include, but are not limited to:
Technical Knowledge
- HVAC Technical knowledge is a must (both product and installation).
- Must know HVAC basics Pressure-Enthalpy chart, Psychrometric chart.
- Can do cycle analysis with manual gauge as well as using software.
- Hands-on installation and troubleshooting experience on VRF, Splits is a must.
- Quick learner to understand The Company standards and implement them on site to ensure quality installation and stable operation.
- Knowledge of electrical components and its functioning.
- Instant technical problem identifier and derive solution to rectify the issue.
- Must be able to train the contractors/installer on site and in The Company’s academy on product installation, commissioning, maintenance and troubleshooting.
Brand Image and Customer Management
- Must work closely with contractors and installers, including onsite services to ensure that the system is running perfectly.
- Must respect customer and empathize their pain point(s).
- Willing to add more to his/her work to ensure customer satisfaction.
- Administered communication skill is necessary while interacting with the customer.
Reporting
- Updating The Company’s internal system by filling in field/project information in accordance to FE process.
- Maintain commissioning and start-up reports of all sites in The Company’s format and share with contractors and relevant team member(s).
- To prepare presentations for common site issues/improvement scopes and report to Team Leader.
Required Qualifications and Experience
- Diploma in Engineering.
- 3 – 5 years of post-sales experience.
- Microsoft Office (MS Word, Excel and PowerPoint), CAD or/and Revit is an add-on.
Required Competencies
- Highly motivated, outgoing personality with a focus on customer satisfaction.
- Problem solver.
- Excellent communication skills with the ability to maintain happy customers.
- Honesty, integrity and ethical conduct at all times.
- Passionate and self-driven.
- Communicate effectively, both orally and in writing.
- Able to attend to customers request on a short period or no period at times.
- Walk an extra mile to ensure the work is done in the stipulated time.
Travel Requirements
- Will be required to travel to customers.
- Office 20% (training, Company system update, reports), External 80% (site visit, commissioning, troubleshooting) of the working week.
- Minimum of three nights away from home adhoc.
- Willingness and ability to travel nationally and internationally when required.
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