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Cape Town: Customer Service Representative posted by CallForce

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Job Description

About the Role

Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss! As a Customer Service Representative, you will be part of a dynamic team that values knowledge, diversity, and community-mindedness.

Key Responsibilities

  • Answer inbound voice calls from customers regarding automotive queries
  • Calling customers back with relevant feedback
  • Conduct research to provide answers for customers to resolve their issue
  • Identify and respond to the customers’ needs with helpful solutions, delivering a high-quality service
  • Apply empathy and patience when dealing with irate customers
  • Apply excellent listening skills and probing techniques to establish relevant information to resolve the query

Requirements

  • Matric National Diploma with English as a 2nd language subject pass mark
  • 2 years call centre and BPO level experience Mandatory
  • 1-year Complaints handling or cases management ideal/beneficial
  • Technical query handling ideal/beneficial
  • Stakeholder and negotiation skills Mandatory
  • Experience of UK customer beneficial
  • Experience working on any inbound UK campaign (insurance, telco, retail and/or utility) would be beneficial.
  • C1 level language Mandatory
  • Experience of multiple systems: Microsoft, email, excel proficiency Mandatory

Salary & Benefits

Salary R9 000

Benefits after probation:

  • Medical Aid – Kaelo Flexiplan
  • Basic Life Cover
  • Funeral Cover
  • Pension Fund: company and employee contribution
  • Employee Assistance Program: 24 hours trauma counselling, etc.

Working Hours

09h00 – 23h00 Monday to Sunday on rotational shifts

What You Can Expect

Knowledgeable, encouraging, supporting and present leadership

Diverse and community-minded organization

Career-growth and lots of learning opportunities for aspiring minds

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How to Apply

Click the green “Go Apply” button below to apply directly online with the employer.

About Other Professions Jobs in Western Cape

When it comes to careers in the Western Cape, South Africa, the field of Other Professions encompasses a diverse range of roles that cater to various industries and sectors. Generally, this field is characterized by strong job prospects, driven by the growing demand for skilled professionals in sectors such as technology, finance, and manufacturing. Typically, these roles require a combination of technical expertise, business acumen, and interpersonal skills.

Typically, salaries for Other Professions roles in the Western Cape range from R500 000 to R1,5 million per annum, depending on factors such as experience, company size, and industry sector. Commonly, senior roles or those within larger companies tend to command higher salaries. However, it’s essential to note that these figures are only general guidelines and may vary widely based on individual circumstances.

Common skills required for Other Professions roles include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, the ability to think strategically, and proficiency in industry-specific software or tools. Typically, professionals in this field also possess a degree in a relevant field such as business administration, engineering, or computer science. Additionally, many roles require experience working with data analytics, project management, or team leadership.

Other Professions roles are commonly found within various industries, including financial services, technology, manufacturing, and logistics. These sectors often require professionals to be adaptable, flexible, and able to think creatively. In terms of career development, there are numerous opportunities for advancement, from specialized roles to senior leadership positions or entrepreneurial ventures.

For those interested in pursuing a career in Other Professions, it’s essential to stay up-to-date with industry trends, develop strong skills, and build a network of professional contacts. Many professionals in this field also pursue ongoing education and training to stay ahead of the curve, whether through formal certifications or continuous learning initiatives. By focusing on personal development, staying adaptable, and being open to new opportunities, individuals can set themselves up for success in this exciting and rewarding field.

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This information provides general career guidance. Actual salaries and requirements vary by employer.



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