Job Description
Join our team of customer service associates within an award-winning employment experience & company culture, as we strive to create customer experience bliss!
What Youll be Doing
Do you have a passion for helping others & ensuring peace of mind? In this role, youll work to resolve the customers issues swiftly & handling customer enquiries telephonically and email correspondence.
Key responsibilities:
- Answer inbound voice calls from customers regarding automotive queries
- Calling customers back with relevant feedback
- Conduct research to provide answers for customers to resolve their issue
- Identify and respond to the customers needs with helpful solutions, delivering a high-quality service
- Apply empathy and patience when dealing with irate customers
- Apply excellent listening skills and probing techniques to establish relevant information to resolve the query
Requirements
- Matric National Diploma with English as a 2nd language subject pass mark
- 2 years call centre and BPO level experience Mandatory
- 1-year Complaints handling or cases management ideal/ beneficial
- Technical query handling ideal/beneficial
- Stakeholder and negotiation skills Mandatory
- Experience of UK customer- beneficial
- experience working on any inbound UK campaign (insurance, telco, retail and/or utility) would be beneficial.
- C1 level language Mandatory
- Experience of multiple systems: Microsoft, email, excel proficiency- Mandatory
Working Hours
- 09h00 23h00 Monday to Sunday on rotational shifts
Salary R9 000
- Benefits after probation:
- Medical Aid- Kaelo Flexiplan;
- Basic Life Cover
- Funeral Cover
- Pension Fund: company and employee contribution
- Employee Assistance Program: 24 hours trauma counselling, etc.
What You Can Expect
- Knowledgeable, encouraging, supporting and present leadership
- Diverse and community minded organization
- Career-growth and lots of learning opportunities for aspiring minds
A Bit More About Your Role
Well train you to be a subject matter expert in your field, so you can be confident in providing the highest level of service possible whether through voice, chat or email interactions. We trust you already have the necessary ingredient that cant be taught a caring and supportive nature that will shine through as you help customers.
You’ll report to Team Lead. Youll contribute to the success of the customer experience as well as the overall success of the team.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Other Professions Jobs in Western Cape
When it comes to careers in the Western Cape, South Africa, the field of Other Professions encompasses a diverse range of roles that cater to various industries and sectors. Generally, this field is characterized by strong job prospects, driven by the growing demand for skilled professionals in sectors such as technology, finance, and manufacturing. Typically, these roles require a combination of technical expertise, business acumen, and interpersonal skills.
Typically, salaries for Other Professions roles in the Western Cape range from R500 000 to R1,5 million per annum, depending on factors such as experience, company size, and industry sector. Commonly, senior roles or those within larger companies tend to command higher salaries. However, it’s essential to note that these figures are only general guidelines and may vary widely based on individual circumstances.
Common skills required for Other Professions roles include strong analytical and problem-solving abilities, excellent communication and interpersonal skills, the ability to think strategically, and proficiency in industry-specific software or tools. Typically, professionals in this field also possess a degree in a relevant field such as business administration, engineering, or computer science. Additionally, many roles require experience working with data analytics, project management, or team leadership.
Other Professions roles are commonly found within various industries, including financial services, technology, manufacturing, and logistics. These sectors often require professionals to be adaptable, flexible, and able to think creatively. In terms of career development, there are numerous opportunities for advancement, from specialized roles to senior leadership positions or entrepreneurial ventures.
For those interested in pursuing a career in Other Professions, it’s essential to stay up-to-date with industry trends, develop strong skills, and build a network of professional contacts. Many professionals in this field also pursue ongoing education and training to stay ahead of the curve, whether through formal certifications or continuous learning initiatives. By focusing on personal development, staying adaptable, and being open to new opportunities, individuals can set themselves up for success in this exciting and rewarding field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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