Job Description
- Matric, minimum two to four years’ experience
- Computer Literacy: MS Excel: Intermediate.
- Excellent communication, interpersonal and organisation skills.
- Self-driven with initiative, deadline driven, excellent planning & organisational skills.
- Ability to work under pressure and adapt to changing demands and conditions.
- High attention to detail, enthusiastic and committed
- Previous experience with CRM software
- Understanding of sales performance metrics
DUTIES
- Dealing telephonically with clients for incoming orders
- Taking enquiries and following up on queries from clients
- Able to answer customers questions on all products offered
- Process orders via email and over the phone and assist over the counter sales for walk in customers
- Ensure information on customer orders is correct
- Liaise with the warehouse department ensuring timeous deliveries of orders
- Assisting with quarterly stock takes
- Understand customer needs and continuously promoting products to new and existing customers
- Contacting customers to ensure the accuracy of information on the invoices
- Follow up on sales quotes weekly
- Maintain accurate records of all follow ups made with customers with feedback to management
- Updating product knowledge by studying new product descriptions and participation in the on-the-job training opportunities
- Making outbound calls to potential customers and following up on leads by referring the customer to the respective external sales reps
Salary: R dependent on experience
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