Menu Close

Western Cape: It Support Analyst posted by Network Finance

It Support Analyst

Posted on 2025-03-12

Employer Network Finance
Salary 0
Category It Computer
Location Western Cape  /  Western Cape

Job Summary

Key

Responsibilities:

  • Service Desk Management: Monitor service desk communications (phones and email), ensuring timely response to logged incidents and requests in line with agreed SLAs. Provide first-line support via telephone for applications and infrastructure issues, and escalate to Level 2 or 3 support as needed.
  • On-Site & Remote Support: Provide both remote and on-site support for clients, addressing infrastructure issues including desktops, servers, printers, networks, and other IT equipment. This includes configuring and imaging hardware devices.
  • Vendor & Client Engagement: Engage with vendors to resolve more complex incidents and ensure operational needs are met. Regularly communicate status updates to clients, keeping them informed throughout the support process.
  • Operational Support: Execute regular maintenance tasks such as backup tape changes, health checks, and log monitoring. Ensure smooth operations of all systems, including CCTV, PABX, and call logging systems.
  • Client Visits & Desk-Side Support: Conduct on-site visits to clients for desk-side support, ensuring timely resolution of any issues.
  • Adherence to Policies & Procedures: Follow company policies and procedures, ensuring compliance in all areas of operation. Complete necessary administrative tasks such as procurement and asset management.
  • Ad-hoc Tasks: Take on additional IT-related project or support tasks as assigned by the Technical Manager.

Requirements:

  • Education: Matric plus a relevant tertiary qualification. MCSE certification is highly preferred.
  • Experience: 1-3 years of experience in a similar technical support role. Proven experience with Microsoft technologies, including Active Directory, Windows Server (2012+), Office 365, and Skype for Business. Solid understanding of networking, including WAN, LAN, DNS, DHCP, and routing.
  • Hardware & Infrastructure: Proficient with supporting hardware (PCs, laptops, printers, etc.) and managing server-related issues. Exposure to retail environments and POS hardware is advantageous.
  • Personal Attributes: Strong attention to detail and problem-solving abilities. Excellent interpersonal skills with the ability to communicate complex technical issues to non-technical users. A self-starter with a keen interest in expanding technical knowledge and skills. Ability to take ownership of tasks and complete them efficiently.
  • Additional

    Requirements:

    Must have a valid driver’s license and own transportation for client visits and on-site support.

Don`t miss out on this opportunity, apply today!
It Support Analyst position available in Western Cape, Western Cape. This job position was posted by Network Finance. The job has been posted as a char8000 ad on 2025-03-12 at 01:12:03 in the It Computer category

Click Go Apply to apply online!


You might also like these jobs in the same area.

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Hartbeespoort: Sales Support – Credit Market posted by JEWEL RESOURCES

I need a hungry individual for life with time management skill to execute tasks as per orders.Highly effective person ,a solutionist thinker An accounts background ,sales skill will be relevant Knowledge of digital marketing ,automation of services I nee


View Job
Sales Support – Credit Market

Johannesburg North: Remote It Support Technician (Jb4958) posted by Kontak Recruitment

Remote IT Support Technician (JB4958)Remote (South Africa-based)R18,000 - R24,000 per month, CTCJoin a dynamic team specializing in digital transformation and managed IT solutions! As a 1st Line Support Engineer, youll provide remote support to UK-based cl


View Job
Remote It Support Technician (Jb4958)

Centurion: Junior It Support Technician posted by Tower Tech Solutions

We are looking for a Junior IT support Technician to join our team. Kindly only apply if you meet the requirements stated below. Key Responsibilities:Provide first-line technical support to users, resolving hardware, software, network, telephone issues.Tro


View Job
Junior It Support Technician

Gauteng: Powerbi Production Support Analyst (Jb4989) posted by Kontak Recruitment

Remote Opportunity for South African CandidatesPowerBI Production Support Analyst (JB4989)Salary: R60,000 R80,000 per monthWork Hours: UK working hours | Full-Time Independent ContractorLeave: 30 days paid leave annuallyAre you a Power BI expert with a pa


View Job
Powerbi Production Support Analyst (Jb4989)

Kempton Park: It Support Consultant

Qualification: Matric IT Qualification in A, N or similar preferred Prior experience in IT support, networking, or system administration is preferred Strong Junior IT Technicians with basic skills are encouraged Familiarity with IT systems, troubleshooting


View Job
It Support Consultant

Cape Town City Centre: It Support Officer

Key Responsibilities: Provide first and second-line support via phone, email, or in-person. Troubleshoot hardware, software, and network issues. Install, configure, and maintain IT systems and equipment . Monitor IT infrastructure for performance issues an


View Job
It Support Officer

South Africa: Servicenow Support Analyst (Cpt Onsite)

ENVIRONMENT: ENSURE seamless IT support for software, hardware and applications across regional and global teams, both on-site and remotely of a dynamic Independent Asset Management Firm seeking a customer-centric ServiceNow Support Analyst. You will take


View Job
Servicenow Support Analyst (Cpt Onsite)

Cape Town City Centre: It Support Technician

Responsibilities: - Troubleshoot and resolve desktop support issues related to hardware and software. - Install and configure software, hardware, PCs, and laptops. - Conduct regular system backups and maintenance. - Accurately document tasks and solutions.


View Job
It Support Technician

Cape Town City Centre: Sales Support Administrator

REQUIREMENTS Grade 12, or relevant qualification highly advantageous Clear criminal record Excellent communication in English and Afrikaans Proficient in MS Office and any CRM software Proven experience as a Sales Administrator or similar role Online sales


View Job
Sales Support Administrator

Pretoria: Systems And It Support Technician

Trouble Minimum education (essential): Matric Minimum education (desirable): A or equivalent technical qualification N or equivalent technical qualification MCSE, or similar Minimum applicable experience (years): 1 - 3 years Required nature of experience:


View Job
Systems And It Support Technician

Mossel Bay: It Support Consultant / Technician

Job Summary: We are looking for a proactive and technically skilled IT Support Technician with at least 2 years of experience in IT support and troubleshooting. The ideal candidate will provide technical assistance, resolve IT issues, and support hardware,


View Job
It Support Consultant / Technician

Blackheath: Cx Support Engineer – Contract – Onsite

Our Client a Global Tech firm is seeking a CX Support Engineer Level 3 to join their team in Cape town on a contract basis. They offer stability, growth, attractive rates and a great working environment. Role Overview: Provide Level 3 technical support for


View Job
Cx Support Engineer – Contract – Onsite

Cape Town City Centre: Senior Data And Vehicle Support Engineer (Telematics) Cape Town

Senior Data and Vehicle Support Engineer (Telematics) Cape Town Minimum requirements and experience: BEng or MEng (Electronic or Mechatronic Engineering) Minimum of 5 years working experience in telematics systems and -components including data managemen


View Job
Senior Data And Vehicle Support Engineer (Telematics) Cape Town

Johannesburg: It Support Technician

IT Support Technician , where youll provide first-line technical support to employees, ensuring smooth IT operations. Your role will involve diagnosing hardware and software issues, configuring systems, maintaining IT infrastructure, and assisting users wi


View Job
It Support Technician

Cape Town City Centre: Senior It Support Technician

Key Responsibilities: Desktop Support: Active Directory, supporting printers and video conferencing equipment Support hardware and software: oversee the setup, maintenance, and decommissioning of workstations. Server Management Networking: setting up VPNâ?


View Job
Senior It Support Technician

Cape Town City Centre: Helpdesk / Technical Support

Duties and responsibilities: Manage inbound technical calls: Attend to all incoming technical calls on the the company technical help-desk within agreed service levels. Remotely investigate/troubleshoot system and network problems and diagnosing and solvin


View Job
Helpdesk / Technical Support

Cape Town City Centre: Apple Support Engineer

Whats In It For You?: Work with cutting-edge Apple technologies Collaborate with industry experts and grow your IT career Competitive remuneration and certification opportunities Key Responsibilities: Appointment Management Manage daily schedules, confirm


View Job
Apple Support Engineer

Johannesburg: Junior It Engineer / It Support Intern

Our client is seeking a Junior IT Engineer / IT Support Specialist to provide technical support, ensure smooth IT operations, and assist in service management. The ideal candidate has strong troubleshooting skills and a customer-focused mindset. Required S


View Job
Junior It Engineer / It Support Intern

Johannesburg: It Support Engineer

RESPONSIBILITY OF JOB The incumbent will report directly to the Information Technology Manager. As an IT professional in this role, you will be responsible for ensuring network and server administration, maintenance, and uptime. You will be responsible for


View Job
It Support Engineer

Cape Town City Centre: It Support Consultant

Requirements: 2-4 years working experience in a similar role. Valid Driver`s License . A and N or MCSE/MCITP. Clear understanding of office 2010/2013/2016 installation, support and maintenance is required for Windows. Office 365 setup and configure. Good u


View Job
It Support Consultant

Nelspruit: Product Support – Mechanic

PRODUCT SUPPORT - MUST have FORKLIFT/DIESEL MECHANICAL TRADE Capital Equipment/Forklift Industry experience - 3-5 Years Sales experience/Technical or Product knowledge MS Office Accountable for achievement of WORKSHOP Targets Customer growth through S


View Job
Product Support – Mechanic

Cape Town City Centre: Application Support Engineer (Linux)

Role: Ensure reliability, performance, and security of messaging platforms in a mission-critical environment Maintain and monitor servers and essential infrastructure Manage incidents of varying severity levels Troubleshoot and optimize business applicatio


View Job
Application Support Engineer (Linux)

Cape Town City Centre: E-Learning Support Technician (Level 2 And Level 1)

Do you possess a strong aptitude for technology coupled with a keen interest in e-learning? Are you someone who excels at problem-solving and client engagement? Whether you`re at the start of your career or have some years of experience, this position offe


View Job
E-Learning Support Technician (Level 2 And Level 1)

Cape Town City Centre: Service Desk: Senior Support/Infrastructure Engineer

Our Client is looking for an experienced Senior Support Infrastructure Engineer with a proven track record of delivering top-tier IT service desk solutions. The ideal candidate will be required to maintain regular dialogue with clients, users, stakeholders


View Job
Service Desk

Kempton Park: It Support

Minimum requirements: Must have completed matric Any related IT qualification 2 Years Experience in a IT Support role Consultant: Michelle Du Toit - Dante Personnel East Rand It Support position available in Ekurhuleni, Kempton Park. This job position was


View Job
It Support

Error making API request.
Share this to someone who needs a job:
View Job  Cape Town: Planner (Retail) posted by Hire Resolve
Posted in Jobs in Western Cape

More Jobs in Your Area