Job Description
About the Role
The Manager: IT Service Enablement is accountable for the operational execution of IT and digital transformation, translating technology strategy into reliable services, automated processes, trusted data, and disciplined delivery. This role owns key aspects of IT service management, enterprise automation, project management, and technology teams, ensuring platforms, projects, data, and services run efficiently, predictably, and at scale – while enabling the business and retail operations to modernise how work gets done.
Key Responsibilities
- Own end-to-end IT systems and delivery across enterprise systems, platforms, and data.
- Hold accountability for designated operational and project delivery budgets.
- Track cost efficiency, benefits realisation, and ROI across initiatives.
- Ensure sustainable operational models post-project delivery.
- Drive vendor performance and cost optimisation in collaboration with senior IT leadership.
Requirements
- 8 – 12 years in IT operations, service management, digital enablement, or enterprise delivery
- Proven budget ownership and financial accountability
- Strong project management governance and delivery experience
- Advanced knowledge of Microsoft 365 and collaboration ecosystems
- Advanced knowledge of ManageEngine Enterprise Management tooling
- Practical, hands-on ITIL v4 service management experience
- Experience with enterprise data platforms and analytics ecosystems
- Retail or multi-site operational environment experience essential
Qualifications
Degree in IT, Information Systems, Engineering, or Business Technology. ITIL v4 certification strongly preferred. Project management qualification (PRINCE2, PMP, Agile) preferred. Data or digital transformation certifications advantageous.
Salary & Benefits
Salary and benefits will be discussed during the interview process.
Note:
Please note that this job description has been rewritten to follow the exact structure provided by the instructions. Any additional information not present in the original job description has been omitted.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About IT / Computing / Software Jobs in South Africa
The IT and computing industry in South Africa is rapidly growing, driven by the increasing demand for digital transformation and technological advancements. Typically, this growth translates to a strong job market for professionals with skills in software development, data analysis, and cybersecurity. Generally, the sector offers a wide range of career opportunities across various industries.
In terms of salary expectations, IT and computing professionals in South Africa can generally expect to earn salaries that are on par with or slightly above the national average. However, it’s essential to note that salaries can vary significantly depending on factors such as experience, company size, industry sector, and specific job requirements. Typically, experienced professionals in high-demand areas like artificial intelligence, cloud computing, or cybersecurity tend to earn higher salaries than those in entry-level positions. Nonetheless, salaries are often within the range of R600 000 to R1 million per annum for mid-level roles, with senior positions potentially exceeding R2 million.
Common skills required for IT and computing roles in South Africa include programming languages such as Java, Python, or C++, proficiency in software development methodologies like Agile or Scrum, experience with data analysis tools like Tableau or Power BI, and familiarity with cloud-based technologies like AWS or Azure. Additionally, knowledge of cybersecurity principles, network administration, and database management are highly valued skills.
The IT and computing industry is a significant sector across various industries, including financial services, technology, manufacturing, and healthcare. Many companies in these sectors require skilled professionals to develop, implement, and maintain their digital solutions. Typically, the finance industry requires specialized IT talent for areas like risk management, compliance, and anti-money laundering.
For those looking to pursue a career in IT and computing, common career progression paths include working as an individual contributor, moving into team leadership roles, or taking on senior technical positions. Many professionals also choose to specialize in emerging technologies like artificial intelligence, blockchain, or the Internet of Things (IoT). With ongoing training and development, individuals can stay up-to-date with the latest industry trends and advancements, positioning themselves for success in this rapidly evolving field.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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