Western Cape: Operations Manager / Lodge Anchor posted by Craven Cottage CC

Duties:
 
Oversee all lodge departments and ensure efficient daily operations
Supervise and schedule housekeeping, ensuring rooms and public areas meet five-star standards
Oversee food and beverage service and coordinate with the kitchen team
Manage front desk operations including check-ins, guest relations, and reservations
Monitor and maintain property infrastructure, gardens, and facilities
Handle procurement, stock control, and supplier management
Support financial oversight with budgets, cost control, and reporting
Lead, train, and motivate staff, ensuring compliance with HR and labour policies
Resolve guest concerns promptly and professionally
Conduct regular walk-arounds to ensure the lodge is guest-ready and standards are met
Collaborate closely with the senior management team on planning and strategy
 
Requirements:
 
Grade 12
A formal hospitality qualification
At least 3–5 years’ experience in lodge, boutique hotel, or hospitality operations management
Strong knowledge of housekeeping, F&B, front desk, and maintenance operations
Sound financial understanding with exposure to budgets and P&L oversight
Excellent leadership and communication skills
Highly organized with the ability to multi-task in a dynamic environment
Hands-on, proactive, and solutions-driven approach
Guest service focus with a calm and professional demeanour
Working knowledge of booking systems and property management software
Valid driver’s license and reliable transport