Western Cape: Regional Manager posted by Switch Recruit

About the Role

The Regional Manager role at Switch Recruit carries full accountability for the Western Cape region’s commercial performance, operational effectiveness, and long-term growth within the Clearing and Forwarding division. The successful incumbent will lead and develop the regional team, drive business development, and ensure consistent service delivery standards across all functions.

Key Responsibilities

• Lead and execute regional strategic objectives aligned to divisional goals, ensuring sustainable growth and operational-commercial alignment.
• Drive business development by identifying new opportunities, expanding market share, building pipelines, and supporting sales initiatives.
• Manage key customer relationships through regular engagement, retention strategies, and resolution of escalated issues.
• Oversee regional financial performance by managing budgets, controlling costs, improving margins, and ensuring financial accountability.
• Monitor and improve operational performance by supporting operations, resolving escalations, and maintaining service excellence.
• Drive continuous improvement by streamlining processes, reducing inefficiencies, and improving turnaround times and productivity.
• Manage forecasting, debtor performance, cash flow, and financial governance across the region.
• Identify and mitigate operational and compliance risks through risk monitoring, escalation management, and corrective action implementation.
• Lead and develop the regional team through performance management, coaching, succession planning, and building a high-performance culture.
• Maintain strong stakeholder relationships with clients, service providers, and industry partners.
• Support innovation and digital improvement by enhancing system usage, driving automation, and improving processes.
• Ensure compliance with internal policies, regulatory requirements, and governance standards, including health, safety, and quality systems.
• Maintain high customer service standards through proactive communication, escalation management, and service improvement initiatives.
• Oversee sales pipeline activity, tender participation, proposal development, and pricing support.
• Provide accurate reporting and business insights through analysis of regional performance and key operational trends.
• Ensure adherence to quality, environmental, and safety standards, supporting audits and continuous improvement initiatives.

Requirements

• Degree or diploma in Supply Chain Management, Logistics, Business Management, Commerce, or a related field.
• Leadership or management qualification would be advantageous.
• Valid driver’s licence and own reliable vehicle required.
• Proficiency in CargoWise or similar logistics ERP systems preferred.
• Minimum of 10 years’ experience in clearing and forwarding and supply chain operations.
• At least 5 years’ senior management experience across both commercial and operational functions.
• Proven track record in business development, customer retention, and revenue growth.
• Strong experience in managing regional profitability, operational budgets, and overall financial performance.
• Knowledge of ISO 9001, ISO 14001, and ISO 45001 standards and requirements.

Qualifications

No specific qualifications mentioned.