Reservations Consultant
Posted on 2025-03-31
| Employer | Craven Cottage CC |
|---|---|
| Salary | 0 |
| Category | Professions |
| Location | Western Cape / Western Cape |
Job Summary
Duties:
Provide professional, friendly and efficient first point of contact for all guests of the hotel ensuring that facilities are sold in such a way that maximizes revenue whilst satisfying the guest’s expectations.
Handle multiple tasks, communicate effectively, and align with the sophisticated and luxurious identity of the property.
Accurate taking and recording of reservations, either over phone, through website or correspondence ensuring that a professional and courteous image is created at this first point of contact reflecting the hotel standards.
Processes reservations from the sales office, other hotel departments, and travel agents.
Creates and maintains reservation records by date of arrival and alphabetical listing.
Prepares letters of confirmation.
Communicates reservation information to the front desk
Processes cancellations and modifications and promptly relays this information to the front desk
Understands the hotel`s policy on guaranteed reservations and no-shows
Tracks future room availabilities on the basis of reservations.
Liaise with all departments and communicate any special requirements of individual guests.
Ensure that all Reservations, enquiries and requests are confirmed in line with company policy
Promote the other departments within the hotel at every given opportunity in order to maximise hotel sales
Ensure that the database is maintained with accurate records for clients, agencies and companies
Process advance deposits on reservations
Ensure accuracy and attention to detail is maintained with all reservations on pre arrival
questions
Requirements:
Grade 12
A formal hotel management qualification
Experience in high-end luxury properties / hotel reservations
Excellent written and verbal communication skills.
Strong organisational and multitasking abilities.
Creative thinking and problem-solving skills.
Attention to detail with a passion for delivering high-quality work.
Ability to work independently and as part of a team.
Eloquent
Planning, problem solving, and teamwork skills
Self-motivated & Energetic
Great Customer service skills
Ability to work under pressure
Reservations Consultant position available in Western Cape, Western Cape. This job position was posted by Craven Cottage CC. The job has been posted as a char8000 ad on 2025-03-31 at 01:34:22 in the Professions category
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Western Cape: Reservations Consultant posted by Craven Cottage CC
Reservations Consultant
Posted on 2025-03-30
| Employer | Craven Cottage CC |
|---|---|
| Salary | 0 |
| Category | Tourism Hospitality |
| Location | Western Cape / Western Cape |
Job Summary
Duties:
Making reservations for the group and preparing rate proposals.
Ensure accurate records about guests’ bookings, payments, and any additional information that team members might need when interacting with a guest.
Answer reservations calls
Up-selling, by informing guests of special packages, or higher room category.
Assist & maintain an efficient administration system within the department.
Ensure all quotations are followed up
You may be required to manage room blocks and all sizes of group bookings.
Actively endeavour to seek and resolve guest complaints
Inform other departments and follow up with regards to special instructions / facilities.
Establish and quote rates within the limits of the authorized rates negotiation procedure.
Assist with the booking of transfers, and other outlet requests and reservations such as dinners by communicating with necessary departments.
Report any rate, system discrepancy to the Reservations Manager and all overbookings.
Sending of invoices, credit card payment links, following up on payments and ensuring all payments are accurately posted against each booking.
Making sure all internal worksheets are actioned and updated daily
Ensure accurate and detailed capturing of bookings.
Manage any guest feedback to necessary department.
Ensure that all reservations (telephonic, e-mail and online) are processed correctly and as per standard.
Ensure reservations vouchers have been recorded and allocated correctly.
Requirements:
Matric & a formal qualification
At least 4 years central reservations experience
Previous Hospitality experience is required
PMS systems experience
Quality focussed
Great communication skills, written and verbal
Energetic and friendly personality
A positive and professional attitude
Reservations Consultant position available in Western Cape, Western Cape. This job position was posted by Craven Cottage CC. The job has been posted as a char8000 ad on 2025-03-30 at 01:33:38 in the Tourism Hospitality category
Click Go Apply to apply online!
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