Menu Close

Western Cape: Reservations Manager (Key Accounts) posted by Craven Cottage CC

Western Cape: Reservations Manager (Key Accounts) posted by Craven Cottage CC

Posted on 2025-05-22 00:00:00

Job Summary

Duties:
 
Maintain excellent customer / client relationships
Gather and provide agent feedback regarding sales and product needs
Use knowledge to guide the team on the customer journey
Deliver on or exceed sales targets
Investigate and understand the customers and operators’ business requirements.
Monitor the quoting and operational accuracy of the team
Ensure operational excellence daily
Monitor workload distribution
Oversee quotation checks and conduct spot checks
Guide the team to achieve goals such as the agent’s Service Level Agreement/deadlines and sales targets
Process, analyse, and action upon the turnaround time and workload reports
Support improvement of expertise of staff
Maintain high levels of quality and drive profitability
Guide and monitor the team to achieve operational excellence
Improve the quality of service/products by communicating and discussing customer feedback
Ensure team utilizes the product shelf as set out by the Product team
Assist consultants with all queries on complaints received
Plan in cooperation with the HOD the number of Destination Specialist needed
Keep records on any kind of leave
Build up and maintain a high level of motivation
Be approachable and supportive to your staff.
Ensure open communication and information policy
Establish clear targets for your staff, carry out annual performance appraisals, and be involved in disciplinary procedures.
Ensure proper training for new staff in coordination with HR.
Maximize the available staff force by cross-training consultants.
Ensure correct and timeous invoicing/collection
Ensure reservation team is following the processes as outlined
Assist the team to resolve account queries
Demonstrate an understanding of the concepts cost, profit, nett and gross selling prices.
Travel on occasionally on educational trips
Demonstrate excellent communication skills and customer care.
Support the decision-making process of management.
  
Requirements:
 
Matric & a formal qualification
At least 4 – 5 years management or supervisory experience in the hospitality / tourism industry (inbound tour operating essential)
Minimum of 7 years inbound experience
Experience in leading a reservations team in an inbound DMC environment
Sound organizational, staff management & financial skills
Extensive knowledge of Tourplan
In-depth geographical, logistical and product knowledge

View Job  Johannesburg: Internal Sales Representative - Steel Industry posted by Hire Resolve

Click Go Apply to apply online!


Get Similar Job Alerts
Enter your WhatsApp number (e.g., +27740908132)
You'll receive alerts for new jobs in Western Cape, Western Cape

Apply directly for this position. Please read all instructions carefully.

We do not process job applications; we simply aggregate and display job listings.

More related positions


Western Cape: Buyer – Urgently seeking posted by Cash Converters Montague Gardens

Busy cash converters retail store is looking for an energetic and bubbly person to run and maintain our busy buyshop department duties include but not...


View Job
Buyer – Urgently seeking

Western Cape: Bakery Assistant posted by Happy Earth People

Are you passionate about baking and looking for a hands-on role in a fast-paced environment? We are looking for a Bakery Assistant to join our team as we...


View Job
Bakery Assistant

Western Cape: Entry level sales person posted by Fashion Precision

We are looking for a dynamic Sales Representative who is a committed and hardworking individual.Our company is a wholesaler of fashion clothing and...


View Job
Entry level sales person

Western Cape: Junior Horticulturalist – Safecracker Properties – Start Date ASAP posted by Indigo Properties

Required to oversee a team for installing and maintaining gardens and installations in Cape Town and FranschoekPrerequisite Horticulture Qualification.


View Job
Junior Horticulturalist – Safecracker Properties – Start Date ASAP

Western Cape: Board Shop Controller posted by Home Concept

Do you have experience within the Kitchen and Built-in Cupboard Industry or similar? Are you skilled in leading a team, setting up, programming, and...


View Job
Board Shop Controller

Western Cape: Pharmacist Required posted by Kleinmond Pharmacy

Pharmacist required in Kleinmond for independent retail pharmacy with a clinic in the Western Cape. Essential to have a B.Pharm degree and PCDT...

View Job  Franschhoek: Waiter posted by Craven Cottage CC

View Job
Pharmacist Required

Western Cape: Sr. Engineer posted by Ayers Gulf Recruitment and visa agency

Minimum Requirements Applicable to All Roles Relevant degreediploma in the related engineering discipline 510 years experience in oil gas, petrochemical,...


View Job
Sr. Engineer

Western Cape: Executive Financial Planner posted by AUGUST INTEGRATED SERVICES

? Transform Your Financial Advisory Career! ?Ready to elevate your expertise while being fully supported in your professional growth? August Integrated...


View Job
Executive Financial Planner

South Africa: RB 15345 – Electrical Resident Engineer (Wind Farm) – Western Cape

Employer Description Our client is an electrical contractor. Job Description This is an 18-month contract, based in the Western Cape. Duties Oversee the...


View Job
RB 15345 – Electrical Resident Engineer (Wind Farm) – Western Cape

South Africa: MK 15342 – Environmental Officer (Windfarm) – Western Cape

Employer Description Our client is a contractor specializing in electrical engineering. Job Description Compile basic assessment reports and scoping reports...


View Job
MK 15342 – Environmental Officer (Windfarm) – Western Cape

Western Cape: SHIFT GRAIN MILLER/PRODUCTION MNGR posted by PAR EXCELLANCE

WheatMaize Miller W-A or M-A Grain Fumigation5 years of milling experience post trade test. Managing all aspects of 8,5tonhr 31,25 tonhr flour mill....


View Job
SHIFT GRAIN MILLER/PRODUCTION MNGR

Western Cape: Executive Housekeeper

Piekenierskloof Mountain Resort, or simply Piekies as were fondly known, remains a favourite low-key holiday haunt for multi-gen families and returning...


View Job
Executive Housekeeper

Western Cape: Groups and Incentives Tour Consultant posted by Executive Placings

Leading DMC is looking for an experienced GroupsIncentives Inbound Consultant to quote tour products.Experience required3 to 4 years experience handling...


View Job
Groups and Incentives Tour Consultant

Cape Town City Centre: Debtors / Payroll Clerk – Manufacturing – Western Cape

Minimum requirements for the role A minimum matric is essential for the role. Previous experience having worked in a debtors role is essential for the...


View Job
Debtors / Payroll Clerk – Manufacturing – Western Cape

South Africa: Agricultural Implement Sales Representative – Western Cape

Minimum requirements Grade 12 Qualification in Marketing will be an advantage 3 years of experience and a proven sales record of agricultural machinery or...


View Job
Agricultural Implement Sales Representative – Western Cape

Western Cape: Civil & Structural Lead Engineer

Responsibilities Lead structural and civil engineering activities for the refinery upgrade project. Oversee and coordinate with EPC contractors, ensuring...

View Job  East London: Counter Parts Sales posted by GAP Consulting

View Job
Civil & Structural Lead Engineer

Western Cape: Truck Diesel Mechanic

Minimum Requirements Must have at least 3 to 6 years experience as a Qualified Diesel Mechanic Must have relevant Trade Test qualifications merSETA ...


View Job
Truck Diesel Mechanic

Edgemead: NEW BUSINESS DEVELOPMENT SALES CONSULTANT (Road Freight) – Cape Town, Western Cape

NEW BUSINESS DEVELOPMENT SALES CONSULTANT Road Freight Cape Town, Western Cape R25 000 R35 000 CTC Salary Per Month which is Negotiable based on relevant...


View Job
NEW BUSINESS DEVELOPMENT SALES CONSULTANT (Road Freight) – Cape Town, Western Cape

Cape Town City Centre: Refrigeration Technician (GEORGE, Western Cape)

Job Title Refrigeration Technician GEORGE, Western Cape Location George Salary R 16,000v to R 18 000 per month basic Benefits Medical Aid, Pension Fund,...


View Job
Refrigeration Technician (GEORGE, Western Cape)

Western Cape: Project Manager/Adminstrator posted by Sandton INvestments en

We are looking for a highly detail-oriented and organized Project Manager to drive the successful execution of software development initiatives in our SaaS...


View Job
Project Manager/Adminstrator

Somerset West: Financial Planning Partner Assistant – Somerset West, Western Cape

Requirements 2-3 years in the financial services industry will be advantageous. Relevant tertiary education or courses. Financial Services Industry....


View Job
Financial Planning Partner Assistant – Somerset West, Western Cape

Western Cape: Field sales Representative posted by Affinity Life Limited

We are hiringWe are excited to announce an opportunity for dynamic individuals to become a part of our esteemed team. We are looking for candidates who have...


View Job
Field sales Representative

Western Cape: Outbound Sales Consultant – Urgently needed posted by Janine Crowster

What will you do? Selling products telephonically Achievement of sales targets and objectives Adherence to Quality and Compliance processes to minimize...


View Job
Outbound Sales Consultant – Urgently needed

Western Cape: Area Manager Fashion Retail – Urgently needed posted by Quantum Recruitment

QR4459 Area Manager Fashion and Apparel OR Footwear Western CapeWe are seeking a dynamic and results-driven Area Manager to oversee and optimize retail...


View Job
Area Manager Fashion Retail – Urgently needed

Western Cape: Occupational Therapist posted by Ikho Direct Recruitment

Locum Occupational Therapists Western CapeAre you an experienced Occupational Therapist seeking flexible locum work? We have opportunities across various...


View Job
Occupational Therapist

Share this to someone who needs a job:
Posted in Jobs in South Africa, Jobs in Western Cape

More Jobs in Your Area