Western Cape: Senior Client Relations Manager posted by Time Personnel

• Grade 12
• Own reliable vehicle essential
• 2 – 4 years’ experience in a similar sales role
• Fluent in English and Afrikaans
• Proactive, self-motivated, and comfortable working independently
• Previous people-management or supervisory experience
• An outgoing confident personality with excellent verbal and written communication skills
• Strong sales experience with proven results in high-end retail or similar
• Leadership capability — able to guide, support, and manage a small team

 
DUTIES

• Client Relationship Management, Develop and nurture relationships with high-end clients, interior designers, architects, and specifiers
• Provide a world-class sales experience to every client, from first enquiry to final delivery
• Understand client needs and present solutions that match their vision and requirements
• Drive sales of luxury interior products by identifying new business opportunities, achieving monthly and quarterly sales targets, and expanding the brand’s reach within the luxury market
• Interaction with clients and developing a good rapport and opening conversations
• Closing of deals accurately and professionally
• Creating quotes and invoices according to clients’ needs
• Project management – overseeing various projects throughout the shop
• Ensure timely follow-up on all leads and ongoing support to clients
• Ordering supplies needed and liaising with contractors
• Ordering correct supplies needed for custom orders
• Build and maintain strong client relationships with private clients, decorators, and designers
• Lead and mentor junior team members, ensuring smooth daily operations and positive team culture
• Oversee showroom presentation and ensure all merchandise is showcased beautifully
• Assist with sales administration, quotes, invoicing, and client follow-ups
• Coordinate daily store operations, stock management, and workflow planning
• Act as a senior point of contact for customer queries and service recovery

 
Salary: Negotiable dependent on experience 
 
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