Senior Customer Success Analyst
Posted on 2025-04-22
| Employer | Network Finance |
|---|---|
| Salary | 0 |
| Category | It Computer |
| Location | Western Cape / Western Cape |
Job Summary
About the Role:
You will serve as the strategic link between our client’s platform and their enterprise-level users, delivering value through data-driven insights, tailored solutions, and proactive engagement. Your experience in commercial real estate will allow you to truly understand the client`s business goals and help drive measurable outcomes using the platform.
Key
Responsibilities:
- Build and maintain strong relationships with key client stakeholders in the CRE industry
- Analyze usage data and client feedback to identify trends, surface insights, and drive adoption
- Develop and deliver custom reporting and performance reviews to demonstrate ROI
- Collaborate cross-functionally with Sales, Product, and Support teams to ensure seamless customer journeys
- Act as a trusted advisor, offering strategic guidance rooted in both real estate expertise and product knowledge
- Support onboarding and training processes to help clients maximize platform value from day one
Requirements:
- 4–6+ years of experience in a Customer Success, Business Analyst, or Consulting role
- Strong background in Commercial Real Estate (e.g., asset management, investment analysis, leasing, or CRE tech)
- Proficiency in data analytics and reporting tools (Excel, Tableau, Salesforce, etc.)
- Excellent communication and relationship-building skills
- Ability to translate complex data into actionable insights for business users
- Experience with SaaS platforms or tech-enabled real estate solutions is a major plus
Apply now!
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Senior Customer Success Analyst position available in Western Cape, Western Cape. This job position was posted by Network Finance. The job has been posted as a char8000 ad on 2025-04-22 at 01:15:21 in the It Computer category
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