Western Cape: Service Administrator posted by Persona Staff

• Answering the switchboard and taking detailed messages regarding any queries.
• Assist with service queries that are logged.
• Quotations and invoices using Jobsys.
• Capturing the invoiced jobs in Excel for follow-ups.
• Calling of clients to obtain service work.
• Email and telephonic correspondence with clients for scheduling and service feedback.
• Raising job cards daily for the service teams.
• Delegating and scheduling jobs for the service teams.
• Dealing with the main Technicians and their assistants for any queries they may have.
• Liaising with the Technicians regarding feedback, handover logged repairs with the repairs department.
• Using Maximizer database to source for work for the service team and pull monthly reports of clients that need to be contacted for annual services.
• Make unit listings / asset registers in Excel.
• Capturing data from the service sheets upon client requests.
• Logistical planning for scheduling purposes.
• Ordering supplies via email or telephonically.
• Drafting Service Level Agreements and actioning them as stipulated once signed off by the client.
• Managing the service teams and their assistants’ annual and sick leave, ensuring the forms are completed and signed off.
• Filing of completed forms.
• Assisting the Project Managers with possible leads if a client requests a new unit.
• General ad hoc duties and assisting the other departments where needed.
• Ensuring to keep track of the walkie-talkies.

Requirements:

• Matric certificate.
• At least 2 years of experience in a similar role.
• Ability to work under pressure and be punctual.
• Customer orientated and organized.
• Ability to problem solve independently and have a positive attitude.
• Own transport required.
• Must be dependable and have a professional etiquette.
• Computer literate and proficiency with typing.
• Ability to work with different personalities.
• Bilingual in English and Afrikaans.

To apply, please send your CV with your salary expectations to *****@*****.co.za

Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.

Persona Staff Pty (Ltd) is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. By applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request our POPI Act Policy.