Job Description
About the Role
Persona Staff is seeking a highly organized and detail-oriented Support and Services Administrator to join our team in Cape Town, Western Cape. As a key member of our operations team, you will be responsible for managing incoming calls, logging service calls, and ensuring a professional first point of contact for our customers.
Key Responsibilities
- Manage incoming calls and ensure a professional first point of contact
- Log service calls and update customer information using Salesmate CRM
• Logging calls in Salesmate CRM
• Right after call ended, pull up customer’s profile in Salesmate
• Open new ticket
• Allocate all details
• Update the customer info if changed
• Assign to correct department based on tags
- Monitor MPS (Maintenance Planning System) alerts weekly
• Check Toners Alerts
• Check Parts
- Generate quotes for fibre services and notify ordering department once accepted by customers
• Generate Quote
• Once quote is accepted by customer, notify ordering department
- Follow up with the Project Manager assigned to deals and manage fibre outage calls
• Manage fibre outage calls – Log, follow up, escalate timely, keep customer updated.
Requirements
- Matric is essential
- Comfortable on phones
- Fast typist
- Basic IT skills
- Worked on Salesmate or similar CRM (If not, training will be provided)
- Calm clear talker
- Organised
- Learns quick
Qualifications
- Matric
- Basic IT skills
Please note that only shortlisted candidates will be contacted. Should you not receive feedback within 48 hours, please accept your application as unsuccessful.
Persona Staff (Pty) Ltd is POPIA (Protection of Personal Information Act, 2013) compliant, all personal information is protected according to legislation. By applying for any of our available vacancies, you give Persona Staff consent to process your Personal Information for Recruitment Purposes, according to the POPI ACT, 2013. If you have any concerns regarding your Personal Information and our compliance towards the legislation, you are welcome to request our POPI Act Policy.
How to Apply
Click the green “Go Apply” button below to apply directly online with the employer.
About Automotive Technician Jobs in Western Cape
In the Western Cape region of South Africa, the automotive industry is a significant sector with many opportunities for skilled technicians. Generally, the demand for trained and experienced automotive technicians remains high, driven by the constant need for maintenance and repairs in the province’s fleet of vehicles.
Typically, salaries for automotive technicians in the Western Cape can vary widely depending on factors such as experience, company size, and industry sector. While broad salary ranges are difficult to pinpoint, it is common for entry-level technicians to earn between R30 000 and R50 000 per annum, with more senior roles potentially commanding higher salaries, often ranging from R60 000 to R100 000 or more, depending on qualifications, experience, and specific company requirements. However, these figures are only general guidelines and may not reflect the actual compensation for individual positions.
Common skills required for automotive technicians in Western Cape include mechanical aptitude, problem-solving abilities, excellent communication skills, and a strong understanding of vehicle systems and components. Additionally, many employers place a high value on technical certifications, such as those offered by the National Association of Automobile Engineers (NAFE) or the South African Bureau of Standards (SABS). Other valuable assets often include proficiency in diagnostic tools, experience with computerized engine management systems, and a basic understanding of electrical and electronic systems.
The automotive industry sector in Western Cape commonly employs technicians across various sub-sectors, including manufacturing, financial services, transportation, and government. In the manufacturing sector, for example, technicians may work on assembly lines, inspecting and maintaining vehicles to ensure they meet quality standards. In contrast, those working in the financial services sector might focus on servicing luxury vehicles owned by high-net-worth individuals or companies.
Career development opportunities are also available for automotive technicians in Western Cape, with many employers providing training programs or career advancement schemes. Typically, technicians can progress from junior roles to senior positions, such as team leader or supervisor, after gaining several years of experience and completing relevant training or certifications.
This information provides general career guidance. Actual salaries and requirements vary by employer.
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