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Yzerfontein: Accomodation Manager/Front of House posted by Hire Resolve

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Job Description

Hire Resolve’s client is looking for a highly organized and customer-focused Front of House Manager/Receptionist to oversee front desk operations and ensure an exceptional guest experience. This role is located in Yzerfontein, Western Cape. This role requires excellent communication skills, strong leadership abilities, and a passion for hospitality. The ideal candidate will be responsible for ensuring guests have a seamless experience from inquiry to check-out.

Responsibilities:

  • Oversee front desk operations, ensuring efficiency and excellent customer service.

  • Supervise the cleanliness and maintenance of guest rooms, common areas, and facilities.

  • Implement and maintain front office policies and procedures.

  • Manage guest reservations, check-ins, and check-outs efficiently.

  • Address guest inquiries, complaints, and requests in a professional manner.

  • Maintain accurate records of guest information and financial transactions.

  • Prepare daily reports and analyze data to identify trends and areas for improvement.

  • Manage inventory of office and guest supplies, placing orders as necessary.

  • Ensure the front desk area is always clean, organized, and welcoming.

  • Train, coach, and motivate housekeeping and front office staff to uphold service standards.

Requirements:

  • Proven experience in a front office, hospitality, or customer service role.

  • Excellent communication and interpersonal skills, both written and verbal.

  • Strong leadership and problem-solving abilities.

  • Ability to manage multiple assignments and deadlines with effective prioritization.

  • Proficiency in Microsoft Office and property management systems (NightsBridge experience is a plus).

  • Positive attitude, strong work ethic, and adaptability.

  • High attention to detail and ability to maintain confidentiality.

  • Flexibility to work weekends, holidays, and non-traditional hours as required.

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Contact Hire Resolve for your next career-changing move.

  • Salary: negotiable.
  • Our client is offering a highly competitive salary for this role based on experience.
  • Apply for this role today, contact Rachel van Dyk at Hire Resolve or on LinkedIn
  • You can also visit the Hire Resolve website: hireresolve.us or email us your CV:  *****@*****.co.za

 

We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.



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