Saas Technical Support Specialist
Posted on 2025-01-31
Job Summary
Technical Support Specialist (100% Remote – Cape Town) Only candidates based in Cape Town will be considered.
Our client is looking for a **Technical Support Specialist – Cloud Hosted SaaS Products** to join their team remotely within Cape Town. In this role, you`ll play a key part in delivering world-class support, resolving customer issues, and collaborating closely with the client`s product development teams. This position offers a salary of R27,000 per month.
Job Summary:
As a Technical Support Specialist, you will be responsible for providing top-tier customer support, troubleshooting, and collaborating with cross-functional teams. Your expertise in identifying root causes and resolving software-related issues will be crucial to ensuring the clients customers have a seamless experience. You will work fully remotely during standard Cape Town working hours and handle a variety of customer queries in a fast-paced, technology-driven environment.
Working Hours:
Monday – Friday – 6pm to 3am.
Responsibilities:
– Handle incoming customer requests by triaging, documenting, and ensuring timely resolution of issues.
– Identify and reproduce technical issues for the clients product development teams, including occasional weekend on-call duties.
– Act as a brand ambassador by providing considerate and personalized responses to customer inquiries.
– Test new features, report bugs, and surface customer feedback to improve the product.
– Maintain and enhance the customer support knowledge base by creating helpful documentation.
– Stay updated on product changes and updates to deliver accurate support.
Qualifications/
Requirements:
– Minimum of a Grade 12 (Matric)
– Minimum of 2+ years of experience in customer support, ideally in a software or tech-focused role.
– Fluent in English, with strong written and verbal communication skills.
– Strong technical aptitude with the ability to troubleshoot software and hardware issues.
– Problem-solving mindset with a focus on empathy, resourcefulness, and attention to detail.
Skills:
– Essential: Proficient in troubleshooting, excellent communication skills, ability to work independently, and handle high-pressure situations.
– Preferred: Prior experience with a SaaS company, knowledge of CRM or ticketing systems, and experience working in remote teams.
Growth and Support:
The clients company values learning and professional development. You`ll have opportunities to work with cutting-edge technology, receive continuous training, and collaborate with global teams. They encourage ownership, proactivity, and creativity in problem-solving, ensuring you grow with them.
Benefits:
– Competitive salary of R27,000 per month.
– Fully remote role, giving you the flexibility to work from the comfort of your home.
– Be part of a supportive, diverse, and innovative team focused on enhancing global trade through AI-driven technology.
Saas Technical Support Specialist position available in Western Cape, Cape Town. This job position was posted by Pure Placements (PTY) LTD. The job has been posted as a premium ad on 2025-01-31 at 13:12:31 in the It Computer category
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Cape Town: Saas Technical Support Specialist posted by Pure Placements (PTY) LTD
Saas Technical Support Specialist
Posted on 2025-01-31
Job Summary
Technical Support Specialist (100% Remote – Cape Town) – Only candidates based in Cape Town will be considered.
Our client is looking for a **Technical Support Specialist Cloud Hosted SaaS Products** to join their team remotely within Cape Town. In this role, you`ll play a key part in delivering world-class support, resolving customer issues, and collaborating closely with the client`s product development teams. This position offers a salary of R27,000 per month.
Job Summary:
As a Technical Support Specialist, you will be responsible for providing top-tier customer support, troubleshooting, and collaborating with cross-functional teams. Your expertise in identifying root causes and resolving software-related issues will be crucial to ensuring the clients customers have a seamless experience. You will work fully remotely during standard Cape Town working hours and handle a variety of customer queries in a fast-paced, technology-driven environment.
Working Hours:
Monday – Friday – 10 am – 6pm.
Responsibilities:
– Handle incoming customer requests by triaging, documenting, and ensuring timely resolution of issues.
– Identify and reproduce technical issues for the clients product development teams, including occasional weekend on-call duties.
– Act as a brand ambassador by providing considerate and personalized responses to customer inquiries.
– Test new features, report bugs, and surface customer feedback to improve the product.
– Maintain and enhance the customer support knowledge base by creating helpful documentation.
– Stay updated on product changes and updates to deliver accurate support.
Qualifications/
Requirements:
– Minimum of a Grade 12 (Matric)
– Minimum of 2+ years of experience in customer support, ideally in a software or tech-focused role.
– Fluent in English, with strong written and verbal communication skills.
– Strong technical aptitude with the ability to troubleshoot software and hardware issues.
– Problem-solving mindset with a focus on empathy, resourcefulness, and attention to detail.
Skills:
– Essential: Proficient in troubleshooting, excellent communication skills, ability to work independently, and handle high-pressure situations.
– Preferred: Prior experience with a SaaS company, knowledge of CRM or ticketing systems, and experience working in remote teams.
Growth and Support:
The clients company values learning and professional development. You`ll have opportunities to work with cutting-edge technology, receive continuous training, and collaborate with global teams. They encourage ownership, proactivity, and creativity in problem-solving, ensuring you grow with them.
Benefits:
– Competitive salary of R27,000 per month.
– Fully remote role, giving you the flexibility to work from the comfort of your home.
– Be part of a supportive, diverse, and innovative team focused on enhancing global trade through AI-driven technology.
Saas Technical Support Specialist position available in Western Cape, Cape Town. This job position was posted by Pure Placements (PTY) LTD. The job has been posted as a premium ad on 2025-01-31 at 13:07:53 in the It Computer category
Click Go Apply to apply online!
You might also like these jobs in the same area.
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Cape Town: Saas Technical Support Specialist posted by Pure Placements (PTY) LTD
Technical Support Specialist (100% Remote - Cape Town) - Only candidates based in Cape Town will be considered.Our client is looking for a **Technical Support Specialist Cloud Hosted SaaS Products** to join their team remotely within Cape Town. In this rol
View Job
Saas Technical Support Specialist
Cape Town: Saas Technical Support Specialist posted by Pure Placements (PTY) LTD
Technical Support Specialist (100% Remote - Cape Town) Only candidates based in Cape Town will be considered.Our client is looking for a **Technical Support Specialist - Cloud Hosted SaaS Products** to join their team remotely within Cape Town. In this rol
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Saas Technical Support Specialist