Operations Manager
Posted on 2025-02-27
Employer | Valor Hospitality |
---|---|
Salary | 0 |
Category | Management |
Location | Africa / Africa |
Job Summary
WHAT’S IN A DAY’S WORK?
- Manage the daily operations across departments, including Front Desk, Housekeeping, Food & Beverage, and Maintenance.
- Lead and mentor staff, ensuring high levels of team performance, motivation, and productivity.
- Ensure guest satisfaction by delivering outstanding service and handling guest complaints or issues efficiently.
- Develop and implement standard operating procedures (SOPs) to maintain quality service.
- Oversee financial performance, including budgeting, cost controls, and reporting, to ensure targets are met.
- Collaborate with the marketing team to drive occupancy, manage online and offline marketing efforts, and develop guest retention strategies.
- Maintain the highest standards of cleanliness, maintenance, and service throughout the property.
- Drive continuous improvement and innovation in operational processes and guest services.
- Represent the hotel in local community events and build relationships with local businesses and tourism organizations.
REQUIREMENTS:
- Bachelor’s degree or Diploma in Hospitality Management, Business Administration, or a related field.
- Minimum of 5 years of experience in hotel management, with a strong background in Rooms Division.
- Proven leadership and team management skills.
- Excellent communication, organizational, and problem-solving skills.
- Experience in financial management, budgeting, and reporting.
- Proficiency in hotel management software and MS Office.
- Fluency in English; additional languages are a plus.
- Ability to work under pressure and manage multiple tasks efficiently.
SPECIAL NOTE:
During the course of duty, you will have access to certain confidential information, and discretion must be exercised at all times. This job description serves as a guide to the main duties of the role and may be updated to meet the evolving needs of the business.
BENEFITS PACKAGE:
- Competitive salary
- Work in a dynamic, beachside location
Join us at Soul Paje, Zanzibar, and be part of a team that delivers unparalleled guest experiences!
Operations Manager position available in Africa, Africa. This job position was posted by Valor Hospitality. The job has been posted as a char8000 ad on 2025-02-27 at 21:07:47 in the Management category
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