Team Leader: Psspf Claims
Posted on 2025-03-16
Employer | Salt Employee Benefits |
---|---|
Salary | 0 |
Category | Administration Pa Secretary |
Location | Gauteng / Johannesburg |
Job Summary
PURPOSE OF THE ROLE
The Claims Team Leader is responsible for the overall management of the claims team. The duties include, managing, planning, monitoring and reporting. The Claims Team Leader reports to the Manager: PSSPF Claims.
AREAS OF RESPONSIBILITIES/ KEY ACTIVITIES
- Coordinate and monitor all claim related activities, which include the complete claim processing cycle of all claims, all claim related enquiries or complaints.
- Ensure all claims are quality assured and processed according to the rules, policies, legislation, administration procedures / processes and the service level agreements applicable to the Fund.
- Identify, develop, enhance, document and make proposals to implement policies, procedures and processes that are relevant to the claims team.
- Investigate, analyze and monitor escalations and complaints. Report trends and obtain approval from reporting manager for solutions to implement preventative measures.
- Support a positive and responsive climate for client enquiry resolution, respond to all complaints and enquiries, and submit response to the complainant / Compliance Team within the service level agreement. Follow through and ensure feedback is provided until resolved.
- Ensure communication, whether internal or external is dealt with professionally and within the service level agreement.
- Implement audit findings and recommendations.
- Assist in selecting, appointing and assigning team members.
- Provide input to job descriptions for team members within the claims team.
- Train, mentor and coach team members.
- Set and agree performance areas with staff and manage employee performance to ensure production standards are met in terms of quantity and quality.
- Delegate work to team members.
- Co-ordinate team`s leave.
- Report any irregularities to the reporting manager.
- Responsible for quality assessing (checking and releasing / audit confirm) of claims.
- Authorise payment of claims.
- Accept accountability and take responsibility for tasks done by reporting staff.
- Devote the whole of your time, attention and abilities during working hours to the discharge of your duties with strict accuracy.
- Any other duties as determined by the business needs and to participate in all organizational events as required.
RELATIONSHIP MANAGEMENT
- Build and maintain relationships at all levels with reporting staff, all stakeholders and internal departments to enhance organizational effectiveness and efficiency.
- Use your best endeavors to properly conduct, improve, extend, develop, promote, protect and preserve the business interests, reputation and goodwill of the company.
REPORTING
- Compile and provide accurate reports to the reporting manager, in the required format by the agreed deadlines, to keep management abreast of progress, delays and or backlogs
QUALIFICATIONS
- Matric with math`s.
- FICA awareness, POPI & TCF training.
- Good command of English both verbal and written.
ESSENTIAL KNOWLEDGE, SKILLS AND EXPERIENCE
- 5 – 6 years experience in the employee benefits / retirement fund industry of which at least 2 years practical experience in a leadership role (if external).
- Good interpersonal skills.
- Planning/Organizing: prioritize, work efficiently and productively and manage your time well.
- Problem Solving: ability to take a logical and analytical approach to solving problems and resolving issues.
- Adaptability/Flexibility: ability to manage reporting staff and multiple assignments and tasks, set priorities, and adapt to changing conditions and work assignments.
- Good verbal and written communication skills.
- Reliability.
- Responsibility.
- Ability to work under pressure.
- Good knowledge of Microsoft Outlook, Word, Excel and Power point.
ADDITIONAL
- Self-starter
- Innovative thinking
- High ethics
- Needs to appreciate the importance of filing and reports
- Detailed orientated
Team Leader: Psspf Claims position available in Gauteng, Johannesburg. This job position was posted by Salt Employee Benefits. The job has been posted as a char8000 ad on 2025-03-16 at 13:34:14 in the Administration Pa Secretary category
Click Go Apply to apply online!
You might also like these jobs in the same area.
Apply directly for this position. Please read all instructions carefully.
We do not process job applications; we simply aggregate and display job listings.
More related positions
Africa: Travel Team Leader posted by Executive Placings
Leading Destination Management Company is looking for a Team Leader to support the management of a team of Destination Specialists. Lead the team to operationalize agent requests seamlessly and continuously improve service standards. Successfully quote and
View Job
Travel Team Leader
Pretoria East: Call Centre Team Leader – (Ngo) posted by RightAngle HR
Were looking for a call centre team leader to oversee and guide a team of sales agents. In this role, youll ensure that our agents provide quality service while supporting the meaningful work of our clients primarily non-profit organisations. If youre a n
View Job
Call Centre Team Leader – (Ngo)
Sandton: Team Leader posted by Sharedvalue
We are a results-driven insurance brokerage representing several top providers. We are looking for a motivated Team Manager to lead a high-performing team, driving sales, service excellence, and achievement of performance-based targets.Key Responsibilities
View Job
Team Leader
Pietermaritzburg: Field Service Team Leader (Electrical)
RedCat Recruitment is seeking a FIELD SERVICE TEAM LEADER (ELECTRICAL) for a well-established company, position based in Pietermaritzburg, KwaZulu-Natal. JOB DESCRIPTION Grade 12. Valid drivers license. Person must be fluent in English (speaking, reading,
View Job
Field Service Team Leader (Electrical)
Centurion: Chief Operating Officer – Executive Leadership Team
Minimum requirements for the role: A bachelors degree in business, Finance, or a related field is essential for this role (A Masters degree is preferred). Previous (5) experience working in a senior commercial or operational role, with a proven track recor
View Job
Chief Operating Officer – Executive Leadership Team
Johannesburg: Software Team Leader
About the role Our client is seeking an experienced Software Team Leader to oversee software and IT strategies, ensuring systems effectively support company operations and objectives. This role involves architectural design, development, testing, deploymen
View Job
Software Team Leader
Port Elizabeth: It Team Leader
Team leader of a team of 3 Server Engineers. The Team Leader should also have technical expertise and knowledge as a Server Engineer. Team Leadership and Management Server Infrastructure Management Technical Expertise and Support Project Management Minimum
View Job
It Team Leader
Johannesburg: Accounts Payable Team Leader
My client is seeking an experienced Accounts Payable Team Leader to manage a high-performing team, ensuring vendor reconciliations, query resolution, and payment processes run smoothly and efficiently. This role is based in Sandton, Johannesburg North. Key
View Job
Accounts Payable Team Leader
Johannesburg: Operating Manager – Leadership Team
Minimum requirements for the role: A bachelors degree in business, Finance, or a related field is essential for this role . Previous (5) experience working in a senior commercial or operational role. Must have a strong understanding of pricing strategies,
View Job
Operating Manager – Leadership Team
Johannesburg: Software Team Leader – Hybrid
Key Responsibilities - Develop objectives, policies, and strategies for software and IT operations. - Select and implement technology to streamline operations and optimize business benefits. - Design and customize systems to enhance customer experience. -
View Job
Software Team Leader – Hybrid
Pretoria: Medical Aid Claims Assessor Team Leader
You will work in the claims department where Medical Top-Up/Gap Cover and Funeral Cover claims are processed. Key Responsibilities: Managing and overseeing the claims processing team Ensuring accurate and efficient assessment of medical and funeral claims
View Job
Medical Aid Claims Assessor Team Leader
Johannesburg: Accounts Payable Team Leader (Contract)
An FMCG company, based in the north of Johannesburg, is currently looking for an immediately available Accounts Payable Team Leader , to join their financial team for 6 months. As an Accounts Payable Team Leader , you will responsible for the following: An
View Job
Accounts Payable Team Leader (Contract)
Jet Park: Workshop Operations & Team Leader – Industrial Machinery – Jet Park
Workshop Operations & Team Leader Industrial Machinery Jet Park A supplier of industrial machinery requires an experienced Workshop Operations and Team Leader in the aftermarket division Job purpose: Manage, motivate and develop the service team members in
View Job
Workshop Operations & Team Leader – Industrial Machinery – Jet Park
Hermanus: Team Leader
Our client is seeking a Team Leade r to establish and grow their presence in Hermanus, covering the region from Gansbaai to Pringle Bay. Key Responsibilities Supervise and lead a team of waterproofing technicians Ensure project timelines and quality standa
View Job
Team Leader
Cape Town City Centre: Housekeeper Team Leader
Essential Duties and Responsibilities: Liaise with Marketing, PA’s and Social Committee on clearly understanding the requirements and timelines for internal events and important meetings Take the lead role in ensuring preparation and execution of the requi
View Job
Housekeeper Team Leader
Durban: Call Center Manager/ Team Leader
Call Centre Team Manager (Debt Collection) About this role: To manage and support the Call Centre Agents in achieving required input and output standards culminating in achievement of revenue and client Collection targets. Accountable for Call Centre Agent
View Job
Call Center Manager/ Team Leader
Johannesburg: Dutch Team Leader
Dutch Team Leader Are you an experienced Team Leader in Dutch Sales ready for your next challenge? We are looking for a driven Dutch Team Leader to strengthen our Dutch-speaking team. In this role, you will be responsible for leading and coaching a team of
View Job
Dutch Team Leader
Cape Town City Centre: Team Leader: Platform Engineering Delivery – Contract – Onsite
Our Client a Global tech firm is seeking a Team Leader: Platform Engineering Delivery to join their team in a banking project on a contract basis in Cape town (Onsite). They offer stability, growth, attract rates and a great working environment About the r
View Job
Team Leader
South Africa: Quality Control Team Leader
Minimum requirements: Matric certificate (required) Quality Control experience 5 years (required) Lead, mentor, and manage a team of quality control inspectors and technicians 3 years (required) Certification in Quality Management e.g. ISO 9001 (Preferred)
View Job
Quality Control Team Leader
Cape Town City Centre: Production Team Leader
What You Will Do Work with Machines: Set up and operate manufacturing equipment. Check Quality: Look at products during and after production to make sure they are good. Fix Problems: Help fix machines when they dont work properly. Keep Records: Write down
View Job
Production Team Leader
South Africa: Quality Control Team Leader( Plastics) – Killarney Gardens
The Quality Control Team Leader in Plastic Injection Moulding is responsible for ensuring the production of high-quality plastic components by leading the quality control team. This role involves monitoring and improving product quality, overseeing inspect
View Job
Quality Control Team Leader( Plastics) – Killarney Gardens
Johannesburg: Quality Assurance Team Leader/Senior Quality Assurer
Responsibilities: · Sales Interaction Assessment: o Conduct thorough quality assurance reviews of 100% of sales interactions, including voice logs and paper-based documentation, to ensure adherence to company policies, regulatory requirements, and sales be
View Job
Quality Assurance Team Leader/Senior Quality Assurer
Cape Town City Centre: Fibre Sales Team Leader (Ftth)
CALLFORCE BPO has entered an exciting period of growth, and we are looking for a Fibre Sales Team Leader to join our team in Cape Town, The team leader will be responsible for managing a team of sales agents who sell fibre internet services, on behalf of o
View Job
Fibre Sales Team Leader (Ftth)
Johannesburg: Software Team Leader
We are seeking an experienced Software Team Leader to oversee software and IT strategies, ensuring systems effectively support company operations and objectives. This role involves architectural design, development, testing, deployment, and maintenance of
View Job
Software Team Leader
Cape Town: Fibre Sales Team Leader (Ftth) posted by CallForce
CALLFORCE BPO has entered an exciting period of growth, and we are looking for a Fibre Sales Team Leader to join our team in Cape Town, The team leader will be responsible for managing a team of sales agents who sell fibre internet services, on behalf of o
View Job
Fibre Sales Team Leader (Ftth)